Business Systems Analyst (BSA)

Role - Business Systems Analyst (BSA) Location - San Francisco, CA / Remote Exp need - 10+ years Job Description • 7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services. • Strong hands-on experience in Patient Services, including: o Patient onboarding o Benefits investigation o Patient adherence programs o Patient support services / HUB models • Experience writing detailed functional requirements and Agile user stories. • Strong stakeholder engagement skills with business, IT, and vendors. Roles & Responsibilities • Gather, analyze, and document business and system requirements for Patient Services programs, including: o Patient onboarding and enrollment workflows o Benefits investigation and prior authorization processes o Copay and affordability programs o Patient adherence and persistence initiatives o Ongoing patient support services • Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria. • Map end-to-end patient journeys across HCP, patient, HUB, and internal teams. • Work closely with Scrum Master and Technical Lead to support Agile delivery. • Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting). • Support UAT planning, e xecution, and defect triage for patient services solutions. • Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy) Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Created: 2026-03-10