VP of Operations

Job DescriptionVP Business Operations – TSSWe’re seeking a VP Business Operations for a fast-growing, multi-state security operation supporting cruise, safeguarding, cargo, petrochem and 24/7 port facilities across the U.S.Owning end-to-end performance of the Security business: operations, people, compliance, and startup execution across multiple ports and facilities.Operational Scope• Oversight of security operations across 8+ ports / regions (including Florida, Texas, California, Washington State, and New Jersey)• Leadership of a field organization consisting of:o Regional Managero Senior Operations Managerso Operations Managerso Eight hundred part-time and full-time hourly team members• Mixed labor environment: union and non-union• Combination of seasonal and year-round cruise operations and year-round 24/7 security sites• One million annual labor hours across all sites, with expansion underway• Multiple active startups and expansion projectsThe role directly manages Operations leadership as well as a Director focused on Strategic Client Operations (largest cruise client), ensuring tight alignment between client delivery and operational execution.Core Responsibilities• Full ownership of operational performance across all locations• Budget ownership, forecasting, monthly actuals-to-budget review, and margin management• Workforce execution: recruiting, onboarding, training, staffing readiness• Labor discipline, scheduling standards, overtime control• HR consistency and manager accountability• Compliance, safety, and operational readiness• Lead new site launches and expansion initiatives• Partner closely with Strategic Client leadership on service delivery and growthWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements• Prior Senior Director level or VP Operations experience in labor-intensive services (security, logistics, facilities, transportation, field services, etc.)• Proven leadership of multi-site operations with large hourly workforces• Proven ability to design and implement operational processes, standards, and systems that scale across multiple locations• Comfortable operating in union and non-union environments• Strong people leadership and field presence• Track record of scaling operations and launching new locations• Decisive, practical, execution-oriented leadership style

Created: 2026-03-10