STUDENT- Retail Cafe Student Manager

Job DescriptionAbout Ithaca College Dining Services Ithaca College Dining Services is a dynamic and essential part of the campus community, serving students, faculty, staff, and guests across multiple dining platforms. Our operations include two all-you-care-to-eat dining halls, three retail dining locations, five satellite cafés, campus catering, and athletic/event concessions. Our team is committed to delivering exceptional food, warm hospitality, and a welcoming atmosphere while fostering a collaborative and inclusive work environment. Position Summary The Retail Student Manager serves as an extension of management, providing direct, hands-on supervision to ensure quality service, operational standards, and a positive guest experience within our campus cafés. Acting as a liaison between managers, associates, and student associates, this role involves coaching peers, delegating responsibilities, and maintaining smooth daily operations. Retail Student Managers gain valuable leadership experience while modeling professionalism, teamwork, and strong communication. Essential Responsibilities Report on time for all scheduled shifts in proper uniform Demonstrate knowledge of and complete all timecard procedures Comprehend and enact all standard operating procedures Provide direct, in-person supervision of retail unit operations while on duty Report equipment or product issues to the Retail Assistant Manager Work at various stations within the retail unit as needed Project a positive and professional attitude toward motivation, morale, communication, and guest service Work mandatory events according to the academic calendar (e.g., semester openings, Finals Week, Senior Week) Perform opening and closing walk-through duties Inspect student workers' uniforms, check them in at each shift, and delegate responsibilities Conduct pre-service meetings with on-duty supervisors or managers Divide shift responsibilities among student staff Follow sales accountability procedures Model safe and efficient operations while working alongside staff Motivate, encourage, and support staff performance through regular hands-on coaching Perform other duties as assigned Preferred Qualifications & Requirements Familiarity with pre-service checklists for front-of-house operations Experience with oversight of cleanliness, sanitation, food quality, and service standards Strong communication skills to address guest needs and escalate issues appropriately Hands-on supervisory or leadership experience Ability to foster cooperation and teamwork in a busy environment Willingness to work in various capacities as assigned by management Ability to open and close the unit (as academic schedule permits) Flexible schedule with availability for opening, closing, and high-volume shifts Work Environment Retail Student Managers work indoors and outdoors in foodservice settings that require standing, walking, lifting (up to 30 lbs.), and working in fast-paced conditions. A uniform shirt and IC hat will be provided and required for each shift. Why Join Us? Gain valuable leadership and management experience Free shift meals Flexible hours that work around your class schedule On-the-job training and professional development Fun, supportive, and student-centered work environment Opportunities for advancement within Dining Services Hiring Manager: Aneesa Williams Hiring Rate: $15.80 About Us Ithaca College's student employment program offers meaningful experiential learning opportunities that develop transferable skills sought by employers across various industries. These positions allow students to apply classroom knowledge in real-world professional settings, fostering both personal and professional growth. Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated. It is advised that applicants apply attaching both a resume and cover letter. Application screening will begin immediately. For assistance with the application process, contact Student Employment at . For more information about student employment or specific job inquiries, visit our website or contact the hiring manager listed on the job posting.

Created: 2026-03-10