Business Support Specialist II

Business Support Specialist IIBasic Description To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or the company's systems, policies and procedures. To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision. To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems. Perform complex/difficult tasks with considerable latitude. Responsibilities • Analyze, research and resolve problems and discrepancies related to member accounts/loans • Ensure software/systems meet regulatory and procedural requirements • Develop and recommend enhancements to improve operational processes and procedures • Identify and detect errors/omissions; resolve or arrange for the resolution • Involved in cross-organizational task groups concerning new automated systems, products and/or services • Perform research for process improvements • Recommend corrective action when discrepancies occur • Resolve issues relating to General Ledger accounts and/or the company's systems • Test and implement software and/or processes • Work with other business units to resolve systems and equipment issues • Perform other duties as assigned Qualifications and Soft Skill Requirements • Ability to work independently and in a team environment • Advanced knowledge of branch systems and processes • Desired - Advanced knowledge of the company's products, services, programs, policies and procedures • Desired - Advanced knowledge of accounting, credit, and/or lending principles and techniques • Advanced research, analytical, and problem solving skills • Advanced skill applying research and interpretation of findings to respond to requests for information • Advanced skill exercising initiative and using good judgment to make sound decisions • Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations • Advanced skill navigating multiple screens and PC applications and adapting to new technologies • Advanced verbal and written communication skills Desired Skills • Desired - Bachelor's Degree in Accounting and Business Administration or the equivalent combination of training, education, and experience EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Created: 2026-03-10