Supplier Quality Manager

Position Summary The Supplier Quality Manager is responsible for ensuring the performance, compliance, and continuous improvement of Mission Critical Group's external supply base. This role provides technical and operational oversight of supplier quality across all product centers, supporting reliable material flow, regulatory compliance, and manufacturing excellence. The SQM leads supplier qualification, performance monitoring, corrective action management, and audit execution while maintaining enterprise supplier quality data and analytics. The role is critical to ensuring product integrity, supply continuity, and risk mitigation across MCG's manufacturing and project operations. Key Responsibilities • This role requires frequent engagement with suppliers through on-site visits and regular communication to ensure performance expectations are met and issues are resolved quickly. • Act as the primary quality interface with suppliers, maintaining regular communication to review performance, address issues, and drive continuous improvement. • Travel regularly (50%+) to supplier locations to evaluate processes, support problem resolution, and ensure compliance with MCG requirements. • Hold suppliers accountable for meeting quality and performance expectations through structured follow-up and performance reviews. • Work directly with supplier leadership and quality teams to resolve issues and improve performance. AND • Own overall supplier quality performance across assigned commodity categories and suppliers. • Establish, communicate, and maintain supplier quality requirements, standards, and performance expectations. • Monitor supplier performance metrics including defect rates, responsiveness, and corrective action effectiveness. • Support supplier selection and qualification in partnership with sourcing and engineering teams. • Maintain and administer the enterprise supplier quality database, ensuring data accuracy, completeness, and accessibility. • Track and analyze supplier quality performance trends, risk indicators, and recurring issues. • Plan and conduct supplier audits, including qualification, surveillance, and process capability assessments. • Evaluate supplier quality systems, manufacturing processes, and compliance with contractual and regulatory requirements. • Lead nonconformance reporting (NCR) processes for supplier-related quality issues. • Manage supplier corrective action requests (SCAR), including issuance, monthly tracking, verification, and closure. • Conduct structured root cause analysis (8D, DMAIC, 5 Why, Fishbone) and verify corrective action effectiveness. • Partner with supply chain, engineering, operations, and manufacturing teams to resolve supplier quality issues. • Support new product introduction, supplier process validation, and production readiness activities. Supplier Chargeback Program Ownership The Supplier Quality Engineer is responsible for administration and enforcement of MCG's supplier chargeback program to recover costs associated with supplier-caused quality, delivery, and compliance failures. • Identify and document supplier-related cost impacts including rework, scrap, premium freight, downtime, field failures, and inspection costs. • Validate cost recovery eligibility and supporting documentation in accordance with MCG commercial agreements. • Issue formal chargeback notifications and coordinate resolution with suppliers and procurement teams. • Track chargeback status, recovery amounts, and dispute resolution. • Maintain chargeback records within the supplier quality database for financial and operational reporting. • Provide analytics on supplier cost-of-poor-quality (COPQ) and recurring cost drivers. • Support supplier performance reviews and commercial negotiations with chargeback data and trends. • Risk mitigation; business continuity planning, Requirements Qualifications • Bachelor's degree in Engineering, Quality, Manufacturing, or related technical field. • 5+ years of experience in supplier quality, manufacturing quality, or industrial quality engineering. • Experience managing supplier audits, NCRs, SCARs, and supplier cost recovery / chargeback processes. • Strong knowledge of quality management systems (ISO 9001 or equivalent). • Experience working within manufacturing, industrial, or engineered product environments. • Proficiency with ERP, quality management systems (QMS), and data analysis tools. • Certified Quality Engineer (CQE), Certified Supplier Quality Professional (CSQP), or equivalent certification preferred. Core Competencies • Supplier quality management and development • Audit execution and compliance evaluation • Root cause analysis and corrective action management • Quality data governance and analytics • Supplier cost recovery and chargeback management • Risk assessment and mitigation • Technical problem solving • Cross-functional collaboration • Continuous improvement methodologies Success Metrics • Reduction in supplier defect rates and nonconformances • Timely and effective SCAR closure rates • Supplier audit completion and compliance levels • Accuracy and integrity of supplier quality data • Reduction in repeat supplier quality issues • Recovery of supplier-related cost impacts through chargeback program • Improved supplier performance and capability maturity • Manufacturing disruption and risk reduction

Created: 2026-03-10