General Manager

Miguel's Jr. stays true to who we are with Our WHY, or our purpose: We create positive experiences and opportunities around the LOVE OF FOOD, FAMILY, AND SERVICE. If you are ready to change your life for better come be a part of our team! Here at Miguel's, you will find more than just a job. We are a family and a team with goals and aspirations! We offer an excellent compensation and benefits package to include: • Great Compensation (DOE) • Paid Time Off (PTO) & (PSL) Paid Sick Leave • Low-Cost Insurance benefits (Medical, Dental, Vision Plans) • Company Paid Life Insurance • 401(k) Plan with Awesome Company Match • One Year Anniversary Day • Free Employee shift meal And much more! General Manager Position Summary: The General Manager is the Front and Back of the House leader with full business responsibility for a QSR restaurant. This role represents the brand within the community and is accountable for operational excellence, financial performance, guest satisfaction, and team development. The General Manager builds, leads, and develops a high-performing leadership team including the AGM, Shift Supervisors, and restaurant team members across BOH and FOH. Essential Duties and Responsibilities Operational Leadership • Drives daily execution excellence across BOH and FOH operations to consistently deliver quality food, speed, and service. • Oversees all restaurant operations, ensuring adherence to company systems,, procedures, and operational standards. • Manages financial performance, including sales, labor, food cost, inventory, and controllables, to meet or exceed business scorecard goals. • Manage third-party delivery services and ensure same quality of food and guest service Identifies operational opportunities and implements action plans to improve performance, efficiency, and profitability. Training & Leadership Development • Builds a strong leadership pipeline by training, coaching, and developing AGM and Shift Supervisors. • Ensures all team members receive proper onboarding, role-specific training, and ongoing skill development. • Manages all training requirements for team members through Ole Academy and other sources. • Leads by example through hands-on coaching, performance feedback, and reinforcement of company vision and values and expectations. • Regularly discusses performance and supports career development planning for leadership team members. Service Standards & Compliance • Champions exceptional guest service by setting clear expectations and leading guest recovery for restaurant-level concerns. • Ensures compliance with all food safety, health department, Cal/OSHA, wage and hour, and employment regulations. • Maintains a safe, secure, and healthy environment by enforcing sanitation standards, and safety procedures. • Responsible to manage guest sentiments via in-person feedback and other reviewing sources, i.e. Yelp, Google, Tattle, etc. • Ensures required certifications (e.g., Food Handler) and operational audits are completed accurately and on time. Team Leadership & Scheduling • Recruits, interviews, selects, and retains top talent through ongoing sourcing and engagement efforts. • Creates effective schedules that align staffing levels with business needs while maintaining labor targets. • Manages attendance, performance accountability, and corrective action in partnership with HR and Area Coach as needed. • Fosters a positive, respectful, and inclusive work environment that promotes teamwork and retention. Safety, Compliance & Facility Oversight • Maintains a safe, secure, and healthy environment by enforcing sanitation, food safety, and workplace safety standards. • Ensures compliance with all applicable laws and regulations, including health department, Cal/OSHA, wage and hour, and employment requirements. • Conducts routine checks of BOH and FOH areas to identify safety, cleanliness, or facility concerns. • Oversees facility condition, security systems, and the coordination of maintenance needs. Collaboration & Communication • Communicates daily with the Area Manager regarding performance, priorities, challenges, and action plans. • Partners with support teams (HR, Training, Operations, Facilities) to ensure alignment and execution of company initiatives. • Promotes open, clear, and consistent communication with team members to support engagement and operational success. • Represents the brand professionally within the community and supports local marketing and community engagement efforts. • Completes other duties assigned by the Area Coach. • Obtains ServSafe Certification within 30 days of hire. Requirements • Minimum of 3 years of experience in a supervisory or management role within QSR, with full P&L responsibility. • Proven ability to lead, coach, and motivate high-performing teams. • Strong operational, financial, and problem-solving skills. • Proficiency in verbal and written English communication; bilingual English/Spanish is a plus. • Flexible availability, including nights, weekends, and holidays. • Intermediate computer skills, including MS Office (Excel, Word, Outlook). • High School Diploma or equivalent. Key Competencies • Guest-Centered Mindset • Team Leadership & Coaching • Communication & Coordination • Problem Solving • Reliability & Follow-Through • Compliance & Safety Awareness Job Details: Career Advancement/Career Plan: We promote heavily from within.

Created: 2026-03-10