Engineer, Cloud Operations & Support

SHARE Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities Deploy, configure, and maintain eGain's Cloud Services based on AWS infrastructure, services, and tools Develop and maintain tools to automate routine operational tasks Resolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email Troubleshoot customer problems, working with product engineering Implement and troubleshoot sitetosite VPN network architectures using with Cisco, pfSense, and FortiGate devices to ensure secure, reliable connectivity across customer environments Administer and maintain Active Directory and DNS services to support the eGain platform's domain services and nameresolution functionality across the organization Education and Experience Bachelor's degree in a STEM discipline Experience in a cloud operations or technical support role in a SaaS company (preferred) Certifications such as AWS Certified Cloud Practitioner, AWS Certified SysOps Administrator, AWS Certified AI Practitioner, AWS Certified Solutions Architect - Associate (preferred) Experience in building automation tools using AI (preferred) Our Hiring Process is "Easy with eGain" Step 1 Written test Aptitude section - this is a GRE style test (60 minutes or less) Functional section - this is a take-home test Step 2 Panel interview (in-person at eGain Sunnyvale office) Next step Email your resumé to [email protected] with the position title "Engineer, Cloud Operations & Support" in the email subject. Compensation Base salary is $80,000 per year. Stock options. Please note that the compensation package can vary based on the candidate's qualifications and experience level.

Created: 2026-03-10