Team Leader Associate

Join Our Team at H&R Block! H&R Block is dedicated to the belief that people can make a difference in each other's lives. Our mission is to empower clients, associates, and communities with confidence and support. We cultivate a high-performance culture that emphasizes belonging. As we embark on our Block Next transformation journey, we focus on innovation and enhancing our client experience, ensuring sustainable growth. We are eager to embrace challenges and create a significant impact in our work and communities. A Typical Day... As a Team Leader Associate, you will play a pivotal role in supporting a retail tax office, especially during the critical tax season. Begin with a flexible part-time schedule in late fall and transition to full-time from January through April, delivering exceptional service. It would be great if you also had... Supervisory or management experience A proven track record of providing excellent customer service Your Responsibilities will include... Assist the Multi-Unit Team Leader, serving as a key contact for office associates and clients, ensuring high-quality service and consistent operation. Hold all tax office associates accountable for delivering outstanding client service, with necessary escalation to higher management. Manage onsite escalated client service concerns with professionalism. Ensure proper client scheduling and resolution of conflicts, reporting to the Multi-Unit Team Leader as needed. Lead from the front desk, engaging with clients and overseeing phone coverage to create an excellent client experience. Organize daily operations to guarantee that associates are scheduled and work is prioritized and completed on time, adhering to quality standards. Conduct daily huddles to communicate vital information to office staff. What You Bring to the Team... Experience in customer service or a similar role. Strong organizational skills and the ability to manage daily office operations effectively. A customer-centric mindset along with excellent communication abilities. Proficiency in MS Office and computer systems. Demonstrated capability to work independently with minimal supervision. Availability for a flexible 40-hour work week adaptable to business needs. A high school diploma or equivalent or higher level of education. Why H&R Block? We invest in our associates’ well-being, providing various benefits to support health, wellness, and financial growth: Employee Assistance Program available with Health Advocate. Access to our Wellbeing program, BetterYou, aimed at fostering healthy habits. Support for neurodiversity and caregivers for you and your family. Discounts on everyday items and services. Benefits subject to eligibility: Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan. The Community You Will Join: At H&R Block, we foster a Connected Culture, built on trust, care, and collaboration, offering a work environment where you can truly bring your authentic self to work. You will be part of a celebrated team recognized globally as one of the Best Companies, with colleagues dedicated to mutual growth and support. H&R Block welcomes diversity and is an equal opportunity employer. We celebrate individuals regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, or veteran status. If you are eager to make a difference, H&R Block is the place for you!

Created: 2026-03-10