Loss Prevention Specialist

Join our team where people are our priority! Bring your talents to Ross, a leading off-price retail chain with over 2,200 stores and a stellar record of success and growth. We excel in providing high-quality brands and stylish merchandise at unbeatable prices, ensuring our customers enjoy an exciting treasure hunt shopping experience. As a valued member of our team, you will enjoy: Success. Our motivated team strives for excellence while continuously learning and evolving. Career Growth. We are dedicated to fostering industry-leading talent because our success depends on our people. Teamwork. We collaborate to tackle challenges and devise effective solutions. Commitment to Diversity, Equality & Inclusion. We celebrate diverse backgrounds, identities, and ideas, knowing they enhance our team and customer experience. With our headquarters in Dublin, CA, and distribution centers nationwide, we achieved revenues of $20.4 billion in 2023. As a Fortune 500 company, we are dedicated to promoting an inclusive workplace with ongoing learning and development opportunities for all team members. JOB SUMMARY: As a Loss Prevention Specialist, you will play a vital role in maintaining a safe and secure environment for both associates and customers. Your responsibilities include warmly welcoming customers, monitoring store safety protocols, and partnering with store leadership to minimize operational shortages while preventing theft and fraud. KEY RESPONSIBILITIES: Ensuring a Safe Environment: Prioritize safety in all aspects of your role while supporting store leadership in upholding a secure environment. Maintain a visible presence at store entrances and the sales floor, welcoming customers and ensuring adherence to safety protocols. Keep pathways clear for emergency exit access. Building Great Teams: Deliver exceptional customer service through friendly greetings and helpful interactions. Respect and treat all customers and associates professionally. Engage with team members and participate in meetings to encourage teamwork. Preventing Theft: Observe and report suspicious behavior to deter theft on the sales floor and at entrances/exits. Communicate indicators and trends of theft to store and loss prevention leadership. Adhere to company policies regarding theft response and follow best practices for operational efficiency. Reducing Operational Shortage: Educate associates on loss prevention initiatives and emphasize the significance of following proper checkout procedures. QUALIFICATIONS: High School diploma or equivalent; an AA degree is preferred. One year of retail supervisory experience is preferred. Experience in loss prevention or security training is a plus. Active Security Guard License is advantageous. Proficiency in a fast-paced environment with exceptional communication skills. Strong customer service abilities and conflict resolution skills. Must comply with legal regulations for security roles, including background checks and potential drug testing. PHYSICAL REQUIREMENTS: Regular attendance and punctuality are essential. Must be able to stand and walk for extended periods, as well as lift objects exceeding 25 lbs. Ability to bend, stoop, and crouch regularly as required by daily operations. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER: This job description outlines key responsibilities; it is not an exhaustive list. Duties may adjust according to management's discretion. Ross is an equal opportunity employer committed to attracting a diverse workforce. We adhere to all laws prohibiting discrimination based on protected categories. The base pay range for this position is $15.50 - $16.00, based on experience and qualifications. Total compensation may vary, with additional benefits available to all associates, including insurance programs, discounts, and retirement plans.

Created: 2026-03-10