Epic Systems Analyst - Billing and Claims Expert

Company: enGen Job Description: JOB SUMMARY We are seeking a dedicated Epic Systems Analyst specializing in the Resolute Professional Billing and Claims application. In this role, you will be responsible for configuring, implementing, and supporting the Epic software to ensure streamlined billing processes and effective claims management. You will engage with system users to identify issues and implement practical solutions that enhance user satisfaction and efficiency. ESSENTIAL RESPONSIBILITIES Plan, design, build, test, implement, and support Epic software solutions tailored to user needs. Analyze and define system requirements and specifications. Document workflow analysis and evaluate user experiences. Maintain and support applications with in-depth domain knowledge. Create and manage documentation and training materials for applications. Utilize your Epic knowledge to configure changes that promote standardized workflows. Address issues, conduct routine maintenance, and update systems with new functionalities. Guide and support end-users in maximizing their use of the Epic application. Independently manage and contribute to small to medium-sized projects. Keep stakeholders updated on the progress of tasks, projects, and issues in a timely manner. Conduct problem-solving and root cause analysis for routine to moderately complex issues. Identify solutions and ensure comprehensive documentation is completed. EXPERIENCE Required 3 years of systems administration experience in one or more Epic modules. Preferred 3+ years of Healthcare Revenue Cycle experience (Claims, Patient Access, Billing). 3+ years of experience with Epic EMR or similar EMR applications. 3 years of experience in the healthcare industry. SKILLS Ability to manage analysis, design, system configuration, and testing tasks at various complexity levels. Exceptional customer service skills. Strong critical thinking skills for assigned tasks. Excellent written and verbal communication skills, enabling you to establish collaborative working relationships. Strong organizational skills to effectively manage priorities. Demonstrated understanding of project management principles in relation to your tasks. EDUCATION Required Associate's degree. Substitutions 2 years of relevant work experience may substitute for an Associate's degree. Preferred Bachelor's degree in Computer Science, Information Systems, Healthcare, or relevant field. LICENSES or CERTIFICATIONS Required Epic Application Certification within 6 months of hire. Preferred Epic Certification in Resolute Professional Billing and/or Professional Claims. Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Remote-based Teaches / trains others: Occasionally Travel from the office to various work sites or from site-to-site: Rarely Physical work site required: No Lifting: up to 10 pounds: Occasionally Lifting: 10 to 25 pounds: Rarely Lifting: 25 to 50 pounds: Rarely Disclaimer: This job description is meant to convey the general nature and essential duties of the position and is not an exhaustive list of all responsibilities and qualifications required. Compliance Requirement: This role adheres to ethical and legal standards as set forth in company policies and the code of conduct. Employees may access covered information or confidential data that must be protected at all times, in accordance with HIPAA and company policies. All employees are expected to comply with the company's Code of Business Conduct, federal and state laws, and regulations. Pay Range Minimum: $57,700.00 Pay Range Maximum: $107,800.00 Base pay is determined by qualifications, experience, contributions, and market considerations. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on any protected status. This site aims to be accessible for all users. For assistance with the application process, please reach out to HR Services. Req ID: J276627

Created: 2026-03-10