Administrative Assistant Specialist

A career at Concord Insurance Group is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description This job consists of the confidential handling of correspondence, telephone calls, records, and files to provide support to officers and/or directors by performing clerical work. This role will be responsible for invoice management, including processing, tracking, and ensuring timely payments and reconciliations. Ideal candidates are able to juggle multiple projects at once, have strong skills in Microsoft Excel, and can exercise discretion and independent judgment with respect to supporting the management and general business operations of the Company. Work is performed under general supervision. Responsibilities Handle incoming telephone calls by providing information to callers or directing them to the appropriate party; may also place outbound calls as needed. Read and route incoming mail. Schedule meetings and appointments as requested. Compose necessary and requested pieces of company communication. Assist management in organizing and coordinating projects, including travel arrangements, seminar participation, and special event attendance. File correspondence and maintain manuals, records and reports. Participate in budget establishment, determine an accurate accrual for accounting, reconcile monthly reports, and assist with budget tracking in applicable systems Produce project costs reports, analyze metrics for anomalies by using historical comparisons, and make reasonableness recommendations on plans Conduct audits of annual user permissions and security privileges Assist with other duties as assigned within the department or elsewhere upon request. Requirements High school diploma or equivalent work experience Minimum 3 years' work experience in an office clerical position or similar role Proficient in the use of word processing, presentation development software, spreadsheets, internet browsers, e-mail tools, and business applications in a networked environment Intermediate to advance in the use of spreadsheet including pivot tables, formulas, graphs, and charts Advance ability to interact and communicate effectively with people at all levels within the organization including executive leaders Perform with a high degree of discretion dealing with and maintaining the privacy of confidential information. Strong oral and written communication skills with sound telephone etiquette Ability to read and interpret documents such as instructions and policy and procedure manuals Benefits At The Concord Group, we're proud to offer a comprehensive benefits package designed to support the wellbeing of our associates. This includes medical, vision, dental, life insurance, disability insurance, and a generous paid time off program for vacation, personal, sick time, and holiday pay. Additional benefits include parental leave, adoption assistance, fertility treatment assistance, a competitive 401(k) plan with company match, gym member/fitness class reimbursement, and additional resources and programs that encourage professional growth and overall wellness. Why Concord Group Insurance Since 1928, The Concord Group has been protecting families and small businesses across New England with trusted, personal insurance solutions. The Concord Group is a member of The Auto Owners Group of Companies and is recognized as a leading insurance provider through the independent agency system. Rated A+ (Superior) by AM Best, the company is represented by more than 550 of the best local independent agents throughout Maine, Massachusetts, New Hampshire, and Vermont. At Concord Group, we believe in more than just insurance, we believe in our people. Our associates thrive in a supportive, collaborative workplace where community involvement, professional growth, and shared values drives everything we do. Starting your career with The Concord Group means joining a team that values people first and gives you the opportunity to grow, give back, and make a lasting difference in the lives of those we serve. Compensation We are dedicated to fair and competitive total compensation package that supports the wellbeing and success of our associates. In addition to this, we offer other components like bonus opportunities. Equal Employment Opportunity The Concord Group is an equal opportunity employer and hires, transfers, and promotes based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state, or local law. The Concord Group participates in E-Verify.

Created: 2026-03-10