Regional Operations Supervisor

Join a Thriving Team That Recognizes Your Value! At Ross, a top-tier off-price retail chain with over 2,200 locations, we prioritize our employees. Our unwavering commitment to excellence guarantees a unique shopping experience with a steady supply of high-quality brands and trendy merchandise, all at remarkable savings. Why You Should Become Part of Our Team: Achieve Greatness: Be a part of a vibrant team focused on excellence and growth. Career Advancement Opportunities: We invest in your development, as our success is directly linked to yours. Collaborative Environment: Together, we address challenges and devise effective solutions. Dedication to Diversity and Community: We celebrate diverse backgrounds and ideas while striving to make a positive impact in our communities. Our headquarters is located in Dublin, CA, with buying offices and distribution centers in key markets. As a Fortune 500 company, we reported revenues of $20.4 billion in 2023 and are steadfast in creating an inclusive work environment with numerous opportunities for professional growth. POSITION SUMMARY: The Regional Operations Supervisor is essential to Store Leadership, overseeing specific areas of the store while managing general operations as the Manager on Duty. Responsibilities include opening and closing the store, supervising team members, and ensuring a welcoming shopping atmosphere. This role guarantees effective merchandise presentation and maintains a clean and orderly store environment. KEY RESPONSIBILITIES: Safety and Security: Prioritize safety and remain vigilant on the sales floor for a secure shopping environment. Promptly correct or report any unsafe conditions. Manage security aspects of the store, including monitoring entry and exit points. Customer Service Excellence: Treat all customers and associates with respect, demonstrating courtesy and professionalism. Utilize the company's recognition programs to appreciate team contributions. Store Presentation: Uphold company brand through personal and store presentation standards. Ensure all areas of the store are clean and well-maintained. Merchandising and Inventory: Oversee recovery, sizing, and markdowns according to company standards. Assist in receiving merchandise and maintaining organization in stockrooms. Loss Prevention: Adhere to Loss Prevention protocols to minimize shrinkage. Engage actively with customers and associates to foster a safe shopping environment. Front End Operations: Supervise Front End operations to enhance customer flow and efficiency. Train associates on cash handling and front-end procedures. Fitting Room Management: Ensure fitting rooms are clean and organized. Audit garment tags in accordance with company policy. Administrative Duties: Oversee daily cash pulls, ensuring strict adherence to cash handling procedures. Assist in payroll management and scheduling compliance. REQUIRED QUALIFICATIONS: Strong verbal communication skills. Prior customer service or supervisory experience is preferred. Basic math skills relevant to retail. Availability for evening and weekend shifts. PHYSICAL REQUIREMENTS: Must be able to stand and move throughout the store for the duration of the shift, regularly bending, lifting, and pushing as needed. SUPERVISORY ROLE: Responsible for Retail Associates and Stockroom Leads (if applicable). DISCLAIMER: This job description summarizes primary responsibilities and may change at management's discretion. Ross is an equal opportunity employer, committed to creating a diverse and talented workforce. The base pay for this role ranges from $18.50 to $19.00, based on various factors. Benefits include insurance programs, employee discounts, and paid time off for eligible associates.

Created: 2026-03-10