EMPLOYER SERVICES STANDARDS SPECIALIST (ADMINISTRATOR ...

Overview Marylands Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 180,000 employers, delivered as a digitally native, public-facing service. Were in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. The Standards and Audits Unit (SAU) focuses on the Employers and their compliance with the Maryland Department of Labor Family and Medical Leave Insurance Program Regulations. Compliance is part of a larger strategy for ensuring an organizations long-term sustainability. The Standards and Audits Unit mitigates risks, supports ethical practices, confirms employer accountability, and verifies that employers adhere to laws and regulations. As a Standards and Audits Unit Specialist, this position will work closely with other divisions within FAMLI to manage and evaluate progress of Employer Registration, provide programmatic support to ensure successful implementation of Employer Registration, and document the Units efforts to leadership. GRADE 16 LOCATION OF POSITION 100 S. Charles Street Baltimore, Maryland 21201 Main Purpose of Job The Employer Services Standards Specialist within the Family and Medical Leave Insurance (FAMLI) Division at the Maryland Department of Labor (MDOL) holds a critical role in ensuring adherence to stringent regulatory standards and protecting the integrity of the FAMLI program. This role focuses on research and investigations to ensure programmatic accuracy of regulatory standards across employer accounts. This position is responsible for verifying employers, ensuring employers are registered for the program, tracking and interpreting regulatory changes, offering expert advice, and assisting in the development of policies and strategies to maintain program integrity. The Employer Services Standards Specialist ensures regulatory consistency, supports employers in understanding requirements, and proactively mitigates risks. POSITION DUTIES Employer Registration and Verification Ensures all employers are registered and verified timely and accurately Expediently research flags; identify and document possible issues Develop, implement, and maintain compliance procedures Monitors, interprets and implements changes in FAMLI program Adheres to policies and procedures Issue Resolution and Stakeholder Collaboration Establish and maintain professional relationship with employers to answer questions and resolve issues timely Collaborate with Customer Care to resolve escalated inquiries Collaborate with Program Integrity on suspected fraud cases Reports and Analysis Perform statistical analysis of data, identify areas that are high risk and make recommendations for improvements Document and prepare reports to communicate analysis to employers and stakeholders Other duties as assigned Performs other duties and leadership responsibilities as required Complies with established guidelines involving the completion of timesheets and leave requests Liaises with other departments to ensure seamless customer service across the organizations MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Four years of administrative staff or professional work. Notes: 1. Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience. 2. Candidates may substitute the possession of a Bachelors degree from an accredited college or university for the required experience. 3. Candidates may substitute the possession of a Masters degree from an accredited college or university for the required experience. 4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience. DESIRED OR PREFERRED QUALIFICATIONS Desired or Preferred Qualifications A bachelors degree from an accredited college or university Four years of equivalent experience in compliance. Two years of experience in compliance, data analysis, and report writing. LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland. SPECIAL REQUIREMENTS Personnel employed in this classification may have access to federal tax information and may be subject to a state and FBI criminal background check as a condition of employment. All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Labor/DUI) to determine whether any monies are owed to Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment. SELECTION PROCESS Please make sure that you provide enough information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. Unfortunately, we wont consider information submitted after this date. Successful candidates will be ranked as best qualified, better qualified, or qualified and placed on the eligible (employment) list for at least one year. Resumes are acceptable as additional information only; however, the application must be completed in its entirety, or it will be subject to rejection. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.), must be submitted and received by the closing date. Information submitted after this date will not be considered. EXAMINATION PROCESS The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit. BENEFITS This is a full-time, permanent position and eligible for full State benefits, which include: Flexible hours and hybrid teleworking Paid holidays 12-13 per year Generous paid leave package (annual, sick, personal and compensatory leave) State Pension ('defined benefit' plan) Tax-deferred supplemental retirement savings plans (401(k) and 457) Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services Flexible Spending Account plans for Health Care and Daycare State Employees Credit Union FURTHER INSTRUCTIONS The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767- 4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to Application.Help@. If you encounter difficulty attaching required or optional documentation, you may submit via email, mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION Completed applications, required documentation, and any required addendums may be mailed to: Maryland Department of Labor / Office of Administration Attn: Erika Leonard-Anderson26-002586-0003 100 S. Charles Street, 5th Floor Baltimore, MD 21201 The MD State Application Form can be found online Please contact: Erika.leonard-anderson1@ for additional information concerning the recruitment. Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status. #J-18808-Ljbffr

Created: 2026-03-10