Operations Supervisor

Benefits:401(k)401(k) matchingDental insuranceEmployee discountsHealth insurancePaid time offBuilding Stronger CommunitiesAt Joyous Ventures, we provide immediate and compassionate support to individuals and families experiencing homelessness or crisis. Our services are delivered by a dedicated Social Services Team that helps participants navigate complex systems and access vital resources.We assist participants with:Healthcare access—including identifying a medical home, dental care, and wellness programsLinkages to mental health and substance use servicesBenefit enrollment—including health insurance and income supportIn-house mental health counseling, therapy, and support groups addressing emotional well-being and relationship challengesLife skills development to foster independenceCommunity reintegration through social activities, resource connections, and community engagementTransportation and accompaniment servicesOther essential services to promote housing stabilityJoin Our Team: Operations SupervisorWe’re looking for a compassionate and mission‑driven Operations Supervisor to support the overnight operations of our Interim Housing Program. In this role, you’ll help maintain a safe, stable, and welcoming environment for individuals and families experiencing homelessness.You’ll provide on‑site leadership to overnight staff, support residents with dignity, and ensure smooth, consistent operations during the hours when stability and care matter most.Job Summary The Monitor is responsible for maintaining a safe, respectful, and dignified environment for both participants and staff. This fast-paced, client-facing role requires patience, empathy, and a commitment to working with individuals impacted by homelessness, mental illness, substance use, and trauma.Key ResponsibilitiesEnforce Joyous Ventures’ rules and regulations consistentlyGuide and support overnight staff, ensuring duties are completed effectively and in alignment with program expectations.Maintain a secure, stable environment by monitoring the facility, responding to concerns, and supporting residents with compassion.Respond promptly to emergencies or incidents (e.g., theft, accidents, medical needs)Conduct facility walkthroughs, manage incident response, complete required documentation, and ensure operational tasks are carried out accurately.De-escalate conflicts with support from the Program Manager and Clinical Social WorkerAssist with basic needs, help resolve conflicts, and use trauma‑informed de‑escalation techniques when challenges arise.Manage emergency situations, including contacting law enforcement when necessaryMonitor security cameras to ensure ongoing safetyComplete accurate, timely incident reportsEnsure shared spaces remain orderly, safe, and reflective of a trauma‑informed, resident‑centered approach.Provide clear, detailed handoff notes and incident summaries to daytime leadership to ensure continuity of care.Skills & QualificationsExperience in shelter, housing, social services, or related community‑based workStrong leadership, communication, and problem‑solving skillsAbility to remain calm, compassionate, and professional in challenging situationsFamiliarity with trauma‑informed care, crisis response, or de‑escalation practicesAbility to work consistent overnight shifts, including weekends or holidays as neededWillingness and ability to travel between program sites for staff support, operational needs, trainings, or emergency coverageCertifications Required:Food Handler CertificationBLS/CPR CertificationEqual Opportunity StatementJoyous Ventures is proud to be an Equal Opportunity/Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected Veteran status, or any other protected classification under federal, state, or local law.

Created: 2026-03-10