Installation Support Coordinator

Position Purpose: The HDIS Installation Support Coordinator plays a crucial role in creating and maintaining an excellent customer experience. This position is designed for those passionate about assisting customers and engaging with Install Field teams. The coordinator will manage the flow of installation jobs, ensure timely communication with customers, schedule necessary inspections, and monitor job statuses for all product lines. As the primary point of contact for customers, the coordinator is essential to achieving service excellence and ensuring 100% job completion. Key Responsibilities: Customer Experience (35%): Regularly communicate with customers throughout the installation process, ensuring their questions are answered and issues are resolved promptly. Aim for maximum customer satisfaction from the point of sale to post-installation support. Job Process Support (25%): Collaborate with various internal and external teams, including the Branch Support Center and Sales, to address inquiries and support team members with escalations. Contribute to smooth branch operations and the effective movement of jobs. Operations (40%): Oversee the management of open jobs across the installation lifecycle. Review paperwork for accuracy, collect payments from customers, schedule pre-installation inspections, and manage material orders and service tickets. Ensure timely handling of labor bills for 3rd party services. Direct Manager/Direct Reports: This role reports to the District Installation Manager. There are no direct reports in this position. Travel Requirements: Overnight travel is typically less than 10% of the time. Physical Requirements: This position primarily involves sitting, with occasional movement required to lift light items. Working Conditions: The work environment is indoors and comfortable, with infrequent unpleasant conditions. Minimum Qualifications: Must be at least eighteen years old. Must be legally authorized to work in the United States. Preferred Qualifications: Experience in the home improvement or construction field is preferred, along with a background in clerical or administrative roles. Exceptional interpersonal and customer service skills, demonstrating urgency and strong problem-solving capabilities. Minimum Education: A high school diploma or GED is required. Preferred Education: No additional educational requirements. Minimum Years of Work Experience: 1 year of relevant work experience is required. Preferred Years of Work Experience: No additional experience necessary. Minimum Leadership Experience: No prior leadership experience is needed. Preferred Leadership Experience: No leadership experience necessary. Certifications: No certifications required. Competencies: Self-motivated with the initiative to complete tasks independently. Strong written and verbal communication skills. Organizational skills and attention to detail, capable of thriving in a fast-paced environment. Proficient in Microsoft Office and related computer skills. Able to manage multiple tasks and maintain accurate records to ensure timely and accurate job completion. Join our team and play a key role in delivering outstanding service! We are proud to be an Equal Opportunity Employer and consider all applicants regardless of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected status.

Created: 2026-03-10