Global Finance Operations Fusion Service ...

Job Description The Global Finance Operations Fusion Service Implementation Lead plays a crucial role in executing a comprehensive help desk solution across the Global Finance Organization. Reporting to the head of GFO's Fusion Service Center of Excellence, you will be at the forefront of coordinating multi-departmental initiatives involving OAL, product development, operations, and sales, ensuring seamless collaboration and timely advancements. In this capacity, you will assist in project planning and tracking, facilitate dynamic communication among various stakeholders, and manage dependencies and deliverables efficiently. You will collaborate closely with business analysts during the requirement gathering phase, support testing teams with test plan coordination and user acceptance testing, and partner with AI and automation experts to uncover and implement new efficiencies in support processes. Additionally, you will champion the adoption of standardized workflows and best practices within the Center of Excellence, promoting a culture of continuous improvement by gathering feedback and documenting lessons learned. Your proactive coordination skills, keen attention to detail, and strong communication capabilities will be vital to achieving alignment and fulfilling project objectives within designated timelines and scopes. Responsibilities Act as the primary liaison between OAL, product development, operations, sales, and other stakeholders. Maintain detailed project plans, track milestones, and manage project dependencies. Process & Governance Establish and enforce standardized implementation workflows and best practices. Ensure compliance with security and quality standards at all times. Resource Management Collaborate with readiness teams to create training schedules and materials for end users and support teams. Change Management & Adoption Partner with the COE Project Manager to deliver consistent communication strategies to keep stakeholders informed about project status, upcoming changes, and available support resources. Facilitate user training sessions, collect user feedback, and lead adoption initiatives. Issue Resolution Monitor project deployment health, escalate critical issues when necessary, and drive prompt resolutions. Compile post-implementation reviews and lessons learned reports to inform future projects. Qualifications & Skills Deep understanding of help desk applications and workflow design. Exceptional stakeholder management, communication, and presentation skills. Demonstrated ability to manage multiple projects concurrently under tight deadlines. Detail-oriented, proactive problem-solver with an emphasis on continuous improvement. Why You'll Succeed Join our dynamic, cross-functional team dedicated to revolutionizing the support services within GFO. Your coordination expertise and process-oriented mindset will be essential in driving user adoption, enhancing operational efficiency, and delivering top-notch user experiences across our global operations. #LI-NP4 Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $41.83 to $85.63 per hour; from: $87,000 to $178,100 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: Medical, dental, and vision insurance, including expert medical opinion. Short term disability and long term disability. Life insurance and AD&D. Supplemental life insurance (Employee/Spouse/Child). Health care and dependent care Flexible Spending Accounts. Pre-tax commuter and parking benefits. 401(k) Savings and Investment Plan with company match. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. Paid parental leave. Adoption assistance. Employee Stock Purchase Plan. Financial planning and group legal. Voluntary benefits including auto, homeowner and pet insurance. The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 About Us Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. With AI embedded across our products and services, we help customers turn their aspirations into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're dedicated to creating an inclusive environment for people with disabilities at all phases of the employment process. If you require accessibility assistance or accommodation for a disability, please let us know. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Created: 2026-03-10