Intake Manager

Intake Manager Long Island / NYC (Hybrid or Remote Flexibility) $70,000 – $100,000 DOE Position Overview We are seeking a hands-on Intake Manager to lead and optimize the intake function for a growing home care agency. This role requires home care industry experience, experience overseeing staff, and strong time management and operational decision-making skills. The Intake Manager will own the referral-to-start-of-care process, improve conversion rates, reduce lost cases, and ensure no referral falls through the cracks in a highly competitive market. The Ideal Candidate: 3+ years experience in home care (LHCSA, MLTC, Medicaid-based services) Prior experience managing staff Strong understanding of Medicaid and MLTC processes Ability to manage high-volume referrals with urgency Strong communication and decision-making skills Comfortable working in a KPI-driven environment Key Responsibilities: Oversee and manage a team of intake coordinators Ensure alignment between intake, marketing, and operations Own the full referral-to-start-of-care workflow Ensure same-hour response to new referrals when possible Evaluate Medicaid eligibility and MLTC alignment Identify creative solutions for difficult or complex referrals Reduce loss factor and improve conversion rates Track and report on intake KPIs Identify workflow gaps and implement process improvements Collaborate with marketers to maximize lead ROI If you have home care intake leadership experience and are ready to build and optimize a growing department, we would love to speak with you. Email Resume:

Created: 2026-03-10