Operations Coordinator - Darien Lake Amphitheater

Job Summary: Job Summary: WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB As a key player in our venue operations team, this role is all about creating an exceptional experience for guests and staff alike. You'll work closely with the Ops Manager to ensure smooth day-of-show operations, addressing guest inquiries, resolving concerns, and maintaining high service standards. Whether managing VIP programs, overseeing security and guest relations, or leading pre-shift meetings, you'll be at the heart of delivering top-tier hospitality. If you thrive in a fast-paced, high-energy environment and have a knack for problem-solving, leadership, and guest engagement, this is your chance to be part of an unforgettable live entertainment experience. WHAT THIS ROLE WILL DO Works directly with the Ops Manager to perform day of show duties Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades Work through and correct guest concerns and complaints regarding security and customer service-related situations Follow up with Security and Guest Services teams to ensure that service standards are met Perform opening/running/closing duties according to Live Nation policy Inform guests of venue amenities & make recommendations Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered Suggestive selling of all venue products and services when applicable Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members Turn in all lost and found articles to Box Office Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas Communicate to M.O.D. any issues that guests or team members may have Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates Responsible for completing incident reports and collecting witness statements Assist MOD with all maintaining proper records of ejection logs and guest incident reports Required to work Special Events that are scheduled throughout the venue WHAT THIS PERSON WILL BRING Required: Working knowledge of venue operations, responsible alcohol service and guest relations Skills in guest relations/staff relations- Assessing and anticipating special needs of guests Prioritization of duties and effective communication skills Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude Read guests in order to anticipate their needs Turn potentially negative situations into positive ones Communicate well with team members and managers and foster an atmosphere of unity and camaraderie High School Diploma required Preferred: Experience in a live music environment College diploma in related field Physical Demands/Working Environment: Working environment is fast-paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 40 lbs using proper lifting techniques EQUAL EMPLOYMENT OPPORTUNITY We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. The expected compensation for this position in NY is: $20 - $24 Hourly Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee's salary history will not be used in compensation decisions. The expected compensation for this position is: $19.20 USD - $24.00 USD Hourly Pay is based on a number of factors including market location, qualifications, skills, and experience.

Created: 2026-03-10