Level 2 Technical Support Engineer

No 3rd parties or C2C!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Must be a US citizen or Green Card Holder!!!!!!!!!!!!!!!!!!!! Level 2 Tech Support Engineer: this person needs to be capable of handling most of the tickets from our Level 1 team as they are escalated. MSP experience is s must!! Problem solver who is self-motivated and can figure things out Solid troubleshooting skills-primarily within Windows (95%) Effective communications skills, customer communications, experience with Ticketing VMware experience Active Directory Office 365 ConnectWise Must have exp working for an MSP DNS, DHCP, Group Policy, LAN/WAN Experience with financial software (QuickBooks, Sage for example) is helpful Other: Printers, Microsoft updates and releases, patch management Access Points, Firewalls, Configurations & Implementation This is a good position for someone who wants to learn and get involved in new projects with things like firewalls, networks, VMware, cloud, etc

Created: 2026-03-10