Technical Support Engineer, Intermed

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities . Assists/Resolves day-to-day technical problems arise from divisions or customer concerns. . Works with other Master - Expert Technicians and Engineering members as needed to provide trainings for other technicians and partners. . Drives initiatives and provides support to our partners (CCC, VOC, SLSC) to improve response/lead time and reduce errors. . Assists NPI and CapEx activities, gains Applications knowledge start with Spectrum analyzer and provides support to the Service Center. . Provides technical support, consultation and mentoring to technicians of all levels. . Solves complex technical problems at the service center independently and provides trainings to other technicians . Determines the root cause and initiates corrective action resulting in solutions that are cost effective and enhance the process. . Leads or participates in continuous improvement, new product introduction and engineering projects. . Researches and recommends new test equipment for improved testing proficiency and cost effectiveness. . Uses advanced software skills and technical expertise to fix, enhance or develop automated calibration procedures. . Retains ownership through problem resolution. This is done verbally or via technical correspondence and may be accomplished by phone or visits to the customer site. . Provides leadership and facilitates discussions among service personnel, cross-functional teams and trade customers regarding technical issues or problem resolution. . Interprets customer requirements and potential needs to meet customer satisfaction goal. . Makes formal presentations on technical matters to customers, engineering and management. . Complies with Keysight Technologies business direction policies and strategies. . Promotes teamwork, safety, ESD compliance and other programs that is conducive to an efficient safe and pleasant work environment Qualifications . Requires Associate of Science degree or higher education, specialized in Electronics Technology, Bachelors or Masters Degree in Engineering. . Requires a minimum of 5 years directly related working experience. . Highly developed technical or business oriented skill set that can be leveraged cross organizationally. . Requires high degree of independent action and initiative. . Possesses excellent troubleshooting skill by staying current on new/emerging technologies applied at Keysight. Pay Range: USD $62,890.00 - USD $104,820.00 Year Careers Privacy StatementKeysight is an Equal Opportunity Employer.

Created: 2026-03-10