ServiceNow Developer

Interview : Video Visa : USC, GC, GC EAD, H4, L2 This is hybrid from day-1 ( Need local candidates ) Description: DUTIES AND REQUIREMENTS: 1. ServiceNow Platform Expertise • Understanding of ServiceNow architecture (tables, scripts, workflows, ACLs, etc.). • Familiarity with ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB). • Experience with ServiceNow App Engine for custom applications. 2. Scripting & Development • JavaScript (primary language for scripting in ServiceNow). • Glide API (GlideRecord, GlideSystem, GlideAjax, etc.). • Business Rules, Script Includes, UI Policies, Client Scripts, Workflow Scripts. • Service Portal development using AngularJS, HTML, CSS. • Integration with third-party systems using REST/SOAP APIs. 3. Configuration & Administration • Configuring Workflows, Flow Designer, and Automation Rules. • Setting up Forms, Fields, and UI Actions. • Managing Access Control Rules (ACLs). • Understanding Service Catalog & Request Management. 4. ITSM & ITIL Knowledge • Familiarity with ITIL best practices (especially Incident, Change, Problem, and Asset Management). • Experience with SLA configurations and notifications. 5. Integration & Automation • IntegrationHub for no-code/low-code integrations. • Orchestration for automating IT tasks. • MID Server for integrations with on-premise systems. 6. Performance & Troubleshooting • Debugging tools like Script Debugger and System Logs. • Optimizing performance of scripts and queries. • Managing and maintaining Instance Health. 7. Security & Compliance • Role-based Access Control (RBAC). • Data protection and encryption. • Compliance with governance frameworks. 8. Reporting & Analytics • Creating Dashboards, Reports, and Performance Analytics. • Knowledge of CMDB reporting and SLA tracking.

Created: 2026-03-10