Customer Service Associate

Customer Service Associate Pay: $23.00 per hour | Job Type: Full-Time | Department: Customer Service | Location: PDC Corporate Office Be a Key Player in Delivering Exceptional Customer Support We are seeking a Customer Service Associate to support our growing Customer Service team. This role is ideal for a detail-oriented professional who enjoys resolving complex customer issues, collaborating across departments, and delivering high-quality service in a fast-paced environment. This position reports to the Customer Service Manager and Director of Customer Service. Customer Support & Escalations Handle escalated inquiries via phone, email, web requests, and internal systems. Process refunds, returns, exchanges, and warranty claims per company policy. Investigate and resolve complex concerns, escalating when necessary. Maintain accurate documentation of customer interactions and orders. Operational & System Support Manage NetSuite tickets and service requests for timely resolution. Coordinate with Sales, Logistics, and Store teams to resolve issues. Review orders, service requests, and RMAs for accuracy. Support reporting and follow-ups to ensure customer satisfaction. Team Collaboration & Compliance Share best practices and contribute to process improvements. Participate in ongoing systems and product training. Follow company policies, safety guidelines, and confidentiality standards. What We Are Looking For High school diploma required; college coursework preferred. 2+ years of customer service experience (retail/appliance experience a plus). Strong communication, problem-solving, and organizational skills. Experience with CRM systems such as Zendesk or NetSuite. Ability to manage escalated situations professionally. Detail-oriented with strong multitasking skills. Pay & Benefits $23.00 per hour Medical, Dental, and Vision Insurance Paid Time Off and company holidays 401(k) retirement plan Employee Discounts Work Environment This role is based in a corporate office environment and is primarily desk-based. Requires regular computer and phone use, extended sitting, office mobility, and occasional lifting up to 15 lbs. Fast-paced setting with high customer interaction volume. Equal Employment Opportunity We are an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected status. Additional Info Expected Hours: 40 per week Job Type: Full-time Work Location: In person

Created: 2026-03-10