Business System Specialist

Company : enGen Job Description : JOB SUMMARY Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check. The Business System Specialist acts as a key resource for United Concordia dental applications, focusing on supporting daily operations and addressing system issues. This role collaborates closely with developers, product teams, and business stakeholders to analyze challenges, clarify requirements, and identify root causes related to data, configuration, and system functionality. The specialist aids in managing production incidents, provides insights on expected application behavior, assists in defining testing scenarios, reviews system changes in test environments, and partners with United Concordia to ensure that updates fulfill business needs prior to release. Success in this role requires systems thinking, effective communication, and the ability to balance support, testing, and analytical tasks in a dynamic environment. ESSENTIAL RESPONSIBILITIES Engage with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and foster high-quality business solutions. Develop and maintain deliverables such as business vision, requirements, tailored personalization for different clients, and user interface designs. Participate actively in the complete software development life cycle through Agile scrum teams, taking on roles including Scrum Master, Business Technical Analyst, User Interface Designer, Capability Manager, or Tester based on experience and team requirements. Assist with various aspects of requirements testing (e.g., testing plan, scenarios, documentation, defect management) to ensure minimal production defects and conduct analysis to correlate results with customer impacts. Ensure adherence to required standards and secure all necessary approvals throughout the project lifecycle. Communicate effectively with team members, customers, partners, and management, facilitating requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions, and providing clear documentation. Perform other duties as assigned. EDUCATION Minimum Bachelor's Degree in Business Management, Information Systems, or a related field Substitutions None PREFERRED None EXPERIENCE Minimum 3 - 5 years in IS/IT Preferred 1 - 3 years in Lean/Six Sigma experience 1 - 3 years in the Health Insurance Industry 1 - 3 years in the Healthcare industry LICENSES OR CERTIFICATIONS Required None Preferred Information Technology Infrastructure Library (ITIL) The Open Group Architecture Framework (TOGAF) Six Sigma Project Management Professional (PMP) SKILLS Analytical Skills Problem-Solving Communication Skills Report Writing SQL Agile Methodology Agile Project Management Language Requirements (other than English) None Travel Required 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-Based Teaches / trains others regularly Rarely Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Rarely Lifting: 10 to 25 pounds Rarely Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This position adheres to ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As part of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected. Compliance with the Health Insurance Portability Accountability Act of 1996 (HIPAA) and all company data security guidelines is required. Furthermore, employees are expected to comply with the company's Code of Business Conduct, including adherence to all applicable laws, rules, regulations, and training requirements. Pay Range Minimum: $57,700.00 Pay Range Maximum: $107,800.00 Base pay is determined by several factors including qualifications, experience, and expected contributions, along with market conditions and internal equity considerations. The displayed salary range may not represent geographic differentials applicable to certain locations. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, as well as against all individuals based on any category protected by law. We strive to make this site accessible to all users. Please contact us if you have questions regarding website accessibility or need assistance with the application process. For accommodation requests, please contact HR Services Online. Req ID: J277277

Created: 2026-03-10