IT Systems Administrator II

The role of Systems Administrator II will require the following: • Perform operational administration of core IT infrastructure systems, including on premises Active Directory, Microsoft Entra ID, the Microsoft 365 platform, Windows Server environments, and related infrastructure services. • Monitor and respond to IT infrastructure incidents, alerts, and ServiceNow work queues. • Oversee escalated service requests and incidents, ensuring system health, stability, and compliance with operational standards. • Create, update, streamline, and maintain operating procedures, runbooks, and infrastructure diagrams to ensure accuracy and sustainability. • Apply strong analytical and pattern recognition skills to troubleshoot issues and contribute to strategic infrastructure design and implementation. • Use Microsoft Office tools (Word, Excel, Visio) to document processes, analyze data, and produce technical deliverables. • Develop, enhance, and troubleshoot automation and scripts using PowerShell or Python; apply automation concepts to improve operational efficiency. • Utilize source control tools and adhere to version control best practices for scripts, documentation, and configuration files. • Advocate for and apply repeatable processes, standardized architecture, and model driven system design. • Act as an inclusive team collaborator and trusted technical advisor within the IT infrastructure group. • Provide depth of expertise by serving as an L3 escalation point for complex break fix issues and advanced troubleshooting. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Created: 2026-03-10