Servicenow- BMC Discovery

• 5+ years of progressive experience in IT Operations Management (ITOM) with a core focus on Configuration Management, CMDB design and governance, and automated Discovery using both ServiceNow and BMC Discovery (ADDM) platforms. • Deep functional and technical expertise in building and maintaining robust CMDB architectures, ensuring data accuracy, service dependency mapping, CI lifecycle management, and alignment with ITIL and enterprise compliance standards. • Proven success in implementing and optimizing discovery processes across hybrid IT environments (on-premises, cloud, virtualized), integrating discovery tools into enterprise CMDBs, and driving value from accurate configuration data. • Extensive experience in BMC Discovery: taxonomy modeling, credential management, pattern customization, and seamless data integration with external CMDBs. • Advanced expertise in ServiceNow ITOM modules including Discovery, Service Mapping and MID Server configurations; hands-on development using JavaScript, GlideScript, Flow Designer, and custom integrations via REST/SOAP APIs. • Strong background in cross-functional collaboration with infrastructure, cloud, application, network, security, and compliance teams to ensure discovery coverage, resolve data discrepancies, and improve service visibility. • Skilled in data analysis, reporting, and root cause identification related to Discovery failures, CI data gaps, duplicates, and stale records - with the ability to clearly communicate findings and recommend actionable improvements. • Provides reliable L3 support for CMDB and discovery issues, troubleshooting across layers (network, credentials, classification, probes/sensors, patterns), and mentoring L2 and L1 support teams. • Adept at creating custom dashboards, operational health reports, and KPIs to measure and improve CMDB data quality, discovery success rate, and CI compliance. • Strong understanding of ITIL processes including Incident, Problem, Change, Configuration, Request, and Asset Management, with practical experience integrating CMDB with ITSM workflows. • Holds multiple ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) - Discovery in ITOM-related domains

Created: 2026-03-10