Customer Support Representative II - College (Part ...

Customer Support Representative II - College (Part Time)Date: Feb 26, 2026Location(s): MIAMI, FL, US, 33199Company: NextEra EnergyRequisition ID: 93543Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.Position Specific DescriptionJoin the Energy That’s Powering Florida’s FutureIf you’re looking for a career with purpose, stability, and growth, this is your moment.Customer Support Representative II – College (Part Time)Starting Pay: $18/hourWhy You’ll Love Working Here• Be part of a company known for industry-leading reliability• Make a real impact by supporting customers across Florida• Join a team that values growth, training, and internal career paths• Enjoy the stability and benefits that come with working for a major energy leaderPaid Training to Set You Up for SuccessWe invest in you from day one•6-8 weeks of comprehensive paid training Monday thru Friday from 8:00 AM – 2:00 PM•Anticipated start date: March 23, 2026• Training is on site and mandatory, ensuring you’re fully prepared for the roleTraining Location:FPL – LeJeune Flagler Office (LFO)4200 West Flagler StreetMiami, FL 33134Post-Training Location:Upon completion of training, employees enrolled at Florida International University (FIU) will transition to the FIU campus and work from the MARC building. Candidates not enrolled at FIU will remain at the LeJeune Flagler Office.Work Schedule upon completion of training: 20-29 hours per weekJob OverviewEmployees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).Job Duties & Responsibilities• Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills• Handles situations which require adaptation of response• Identifies who will handle more complex calls• Assists with agency inquiries and Medical Essential Service Program (MESP)• Transfers or refers sales leads• Reports fraudulent conditions to management• Performs other job-related duties as assignedRequired Qualifications• High School Grad / GED• Experience: 0+ yearsPreferred Qualifications• Associate's Degree• Bachelor's Degree• Customer Service Experience: 1+ yearsNextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Clickto learn more.Employee Group: Non ExemptEmployee Type: College Part TimeJob Category: Customer ServiceOrganization: Florida Power & Light CompanyRelocation Provided: NoNextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to, providing your name, telephone number and the best time for us to reach you.NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see ourfor more information.

Created: 2026-03-10