Central Operations Supervisor

Job Summary The Central Operations Supervisor is responsible for assisting the Central Operations Manager with the overall management of the department. The Supervisor collaborates with the Manager, works independently, and directs subordinates with implementing innovative solutions for improving efficiencies and services to branches and customers. The Central Operations Supervisor is responsible for planning, directing and coordinating the operations of the Central Operations Department. This includes assisting in the oversight of proper completion of all operational tasks, completing first line of defense testing and review, managing escalated matters, and ensuring adherence to established operational policies and procedures. The Central Operations Supervisor must be focused and able to delegate duties and responsibilities to team members, including allocation and distribution of daily assignments. The Central Operations Supervisor must have strong interpersonal skills and maintain a professional image. Essential DutiesAssist in the management of the Central Operations department including: Monitoring, evaluating, and performing the duties related to the preparation, accuracy and timely transmittal of all reports required by the Bank. Support the Central Operations Manager in the achievement of strategic goals in line with Bank and Department objectives. Support and maintain internal controls and testing to reinforce the department's risk mitigation efforts. Facilitate and plan staff meetings. Monitor and maintain the time clock entries for staff. Ensure all internal controls are maintained daily. Perform escalated review and verification of critical tasks. Maintain sufficient knowledge to process and/or review the department's responsibilities related to legal processes, including levies, garnishments, and subpoenas. Analyze performance of the Central Operations Specialist and identify future developmental needs. Coach and develop Central Operations Specialists as needed. Also supports the Central Operations Manager with performance evaluations and disciplinary action. Prepare statistical reports for Bank management and departments. Provide oversight of internal projects and training presentations. Serve as a department representative for Bank projects and initiatives as assigned by Management. Collaborate with the Central Operations Manager in executing the department's responsibilities related to periodic system testing, including but not limited to the annual core system release. Implement improvements of manual business processes which increase efficiency and productivity. Assist with the development and implementation of quality assurance practices and procedures, end user test plans, and other quality assurance assessments. Develop and ensure compliance to department policies and procedures. Monitor department Service Level Agreements. Provide support to Branch Operations personnel with inquiries and issues, complying with Bank regulations and policies. Address all escalated department issues. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional organizations. Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security, and privacy requirements. Acts as a control point for the office to ensure that all CIP, BSA, OFAC requirements, procedures and time frames are met. Non-Essential DutiesAttend meetings, seminars, and business conferences. Answer telephones, respond to emails, and handle inquiries. Perform general clerical duties including but not limited to, photocopying, faxing, mailing, scanning, and filing. Required Knowledge Bank Protection Act Regulation B (CRA) Overview Bank Secrecy Act Regulation BB (ECOA) Overview Branch Operations Regulation C (HMDA) Overview Fair Credit Reporting Act Overview Regulation CC Privacy Act Regulation D FDIC Insurance Regulation DD New Accounts Policy and Procedure Regulation E Operations Policy and Procedures Regulation X (RESPA) Overview Safe Deposit Box Procedures Regulation Z (Truth in Lending) Overview Teller Operations Right to Financial Privacy Act (RTFPA) Basic Knowledge, Skills, and AbilitiesCritical Thinking, Judgment & Problem-Solving Skills Excellent leadership and team building skills. Effective Process Improvement Skills Effective Time Management and Organizational Skills Excellent Communication and Writing Skills Customer Service Skills Excellent Interpersonal Skills Telephone Etiquette Working Knowledge of All Operations Software Programs (AS400, Synergy, Laserfiche) Working Knowledge of Microsoft Excel, Outlook, Word, and Visio Reporting Skills Detail Oriented Officer Title Eligibility For qualified positions, the Bank may designate Officer Titles to employees who meet defined competencies for an eligible position. This position is not eligible for an Officer Title. Equipment OperatedDesktop Computers Laserfiche Scanners Standard Office Equipment (copiers, fax machines, telephones) Physical Requirements & Work EnvironmentRequires repetitive movement. Requires standing/sitting for prolonged periods of time. Requires viewing of computer monitors for prolonged periods of time. Requires lifting to 25 lbs. Requires using hands to handle, control, or feel objects. Office setting w/controlled temperature. Education and ExperienceBachelor's degree or equivalent work experience required. Core Banking Systems familiarity and knowledge desired, but not required 3 - 5 years banking experience and excellent working knowledge of banking operations As a part of the Bank's internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement every year. This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management. Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment. February 20, 2026

Created: 2026-03-10