Product Specialist

Job Description An internationally leading technology provider operating in mission-critical and enterprise environments is seeking a Product Specialist focused primarily on delivering technical training and product enablement. The core purpose of this role is to teach - designing and delivering clear, structured, hands-on training programs that enables customers, partners, and internal teams to confidently deploy, operate, and support complex technical systems. The role requires a strong technical foundation across IT hardware, networking & audiovisual technologies, but success is driven by the ability to explain, demonstrate, and transfer knowledge effectively, rather than by pure engineering output. This is an ideal opportunity for a technically fluent professional who enjoys training delivery, content creation, and acting as a trusted technical educator within a product-led organisation. What You'll Be Doing Deliver hands-on technical product training (in-person, virtual, and on-demand) Support system demonstrations, configuration, commissioning, and troubleshooting Design and develop structured technical training programs for customers, partners, and internal teams Build and maintain training and demo environments for complex systems Create technical training materials (presentations, manuals, quick guides, videos, e-learning) Translate complex technical concepts into clear, practical instruction Act as a technical subject-matter expert during product launches and customer onboarding Collaborate with engineering, product, and support teams to stay aligned on system capabilities Contribute to certification, compliance, and enablement initiatives Represent the organisation professionally at training events, demos, and partner engagements What You'll Bring Technical background in IT, Networking, AV systems, KVM, video distribution, or control room technologies 3+ years' experience in technical training, product enablement, applications engineering, or similar Strong understanding of networked systems (IP networking, switching, routing concepts) Experience delivering live, hands-on technical training to varied audiences Ability to learn new technologies quickly and teach them effectively Confident communicator with strong presentation and facilitation skills Experience creating technical documentation and training content Familiarity with LMS platforms and e-learning tools (e.g. video capture, screen recording) Relevant certifications (preferred): Network+, CCNA, CCNP, or similar

Created: 2026-03-10