SENIOR IT PROFESSIONAL-APPLICATIONS (ServiceNow ...

SENIOR IT PROFESSIONAL-APPLICATIONS (ServiceNow Administrator)Print (ApplySENIOR IT PROFESSIONAL-APPLICATIONS (ServiceNow Administrator)Salary$3,377.00 - $3,846.15 BiweeklyLocation611 Walker StreetJob TypeFull TimeJob Number38260DepartmentHouston Information Technology ServicesDivisionHITS - ENTERPRISE APPLICATION SERVICES (EAS)Opening Date02/25/2026Closing Date3/11/2026 11:59 PM Central Description Benefits Questions POSITION OVERVIEWApplications accepted from: ALL PERSONS INTERESTEDJob Classification: SENIOR IT PROFESSIONAL-APPLICATIONS (ServiceNow Administrator)Posting Number:38260Department: Houston Information Technology ServicesDivision: Enterprise Application ServicesReporting Location: 611 Walker, Houston, TX 77002Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PMSubject to ChangeDESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONSThe Senior IT Professional – Applications will be responsible for the management and support of ServiceNow SaaS application specifically focusing on configuration, integration, and scripting to user management, monitoring, and upgrades. Daily duties include proactive monitoring, troubleshooting and quick resolution of critical incidents. This position plays a critical role in ensuring ServiceNow platform’s reliability, functionality, and alignment with business objectives.Build and maintain the ServiceNow catalog items, workflows, notification, UI pages/macros and script includes. Experience in JavaScript is a plus. Serve as the expert liaison to the business and vendor. Work at the highest technical level of all phases of ServiceNow application systems analysis and support activities. Coordinate meetings and requirement gathering sessions for the support activities and enhancement requests. Ensure customers’ business requirements are fully understood, documented, communicated, and acted upon. Coordinate change management and release activities. Provide mentoring and training to other team members as needed. Excellent written and verbal presentation skills with the ability to present complex ideas in a clear and concise manner. Under direction of the IT Manager, performs a variety of information technology related development and support activities for any assigned department/division. The ideal candidate will work under direction of the IT Manager, and work with city departments, vendor and staff to ensure the seamless operation of ServiceNow application, maintaining a 24/7 uptime.Key Responsibilities: Experience in ServiceNow or similar service management system ServiceNow System Administration and ITSM application support Rest API, Web Services, JavaScript, XML, HTML, CSS Build and maintain Service Catalog items, workflows, notifications, UI pages/macros, and script includes MID server configurations CMDB, ITOM, HAM, and SAM SaS/ERP solutions and configurations Experience with REST/SOAP APIs, orchestration, and MID Server configuration Microsoft office products Working knowledge of Nintex Forms and Workflows or similar systems. WORKING CONDITIONSThere are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditions.MINIMUM REQUIREMENTSEDUCATIONRequires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Usually has advanced technical certifications that demonstrate mastery of a specialized application.EXPERIENCEAt least six (6) years of technology experience supporting applications. Advanced certifications and/or greater than six (6) years applicable experience may be substituted for up to two (2) years of the education requirement.LICENSENonePREFERENCESPreference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.Preference will be given to candidates with the following skillsets: ITIL foundation ServiceNow advanced certifications: Developer, Application Developer, or Implementation Specialist GENERAL INFORMATIONSELECTION / SKILLS TESTS REQUIREDDepartment may administer skills assessment testSAFETY IMPACT POSITION – NOIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.PAY GRADE: 29APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: . To view your detailed application status, please log-in to your online profile by visiting: or call (832) 393-0450.If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1).If you need login assistance or technical support call 855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: Medical Dental Vision Wellness Supplemental Insurance Life insurance Long-term disability Retirement pension 457 deferred compensation plan Employee Assistance Program 10 days of vacation each year 13 city holidays, plus one floating holiday Compensable Sick Leave Personal Leave Flexible schedules Hybrid-Telework for eligible positions Professional development opportunities Transportation/parking plan Section 125 pretax deductions Dependent Care Reimbursement Plan Paid Prenatal, Parental and Infant Wellness Leaves Healthcare Flexible Spending Account For plan details, visit 01Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? Yes No 02Which best describes your education? High School Diploma / GED Associate degree Bachelor's Degree Master's Degree or Beyond None of the above 03Which are of concentration did you obtain your degree? Computer Science Management and Information Systems (MIS) Business Administration Engineering Technology My degree concentration is not listed I have no degree 04Which of the following best describes your experience supporting ServiceNow or similar applications? Less than 6 years of experience 6 years of experience 7 years of experience 8 years of experience 9 years of experience 10 or more years of experience I have no experience 05How many years of verifiable experience do you have supporting Cloud Services? Less than 6 years of experience 6 years of experience 7 years of experience 8 years of experience 9 years of experience 10 or more years of experience I have no experience 06How many years of verifiable experience do you have working with JavaScript? Less than 6 years of experience 6 years of experience 7 years of experience 8 or more years of experience I have no experience 07How many years of verifiable experience do you have working with MID Server Configuration? Less than 6 years of experience 6 years of experience 7 years of experience 8 or more years of experience I have no experience 08How many years of verifiable experience do you have working with CMDB, discovery tools, data import/export methods? Less than 6 years of experience 6 years of experience 7 years of experience 8 or more years of experience I have no experience 09How many years of verifiable experience have you had working with Nintex and or MS Forms? Less than 6 years of experience 6 years of experience 7 years of experience 8 or more years of experience I have no experience 10How many years of verifiable experience have you had working with building and maintaining Service Catalog items, workflows, notifications, UI pages/macros, and script includes? Less than 6 years of experience 6 years of experience 7 years of experience 8 or more years of experience I have no experience 11Please provide a list of all valid certifications you currently hold and their validity date(s) ("See Resume" will delay review of your application)12Are you a current COH employee? Yes No Required Question

Created: 2026-03-10