7630 IT Business Consultant C. Advanced

FDOT Job 7630 IT Business Consultant C. Advanced Statement of Work (SOW) 1 Request for Quote Florida Department of Transportation State Term Contract No. 80101507-23-STC-ITS 2 Overview 2.1 The Florida Department of Transportation (Department), is requesting resumes and hourly rate quotes for staff augmentation resources meeting the specific Knowledge, Skills, and Abilities (KSAs) listed below. The Department will select the candidate that provides the best overall value to the State, based on skill set and rate. Term : The contract term for this Staff Augmentation position is intended to be 11/1/2025 - 6/30/2026 , with possible renewal, based on excellence in work provided, need, and budget availability. NOTE : "Term " does not mean the awarded contractor or resource are locked in for the full year - any contractor or resource may be terminated for cause, convenience, or funding during the contract term. VENDOR BILL RATE : It is the responsibility of the vendor to submit rates in accordance with the pre-established rates within the State Contract. These rates can be found at the following address: . Candidate Submission : FDOT is accepting one (1) candidate submission per vendor for this position. Rate Increase : Please do not impose a rate increase for any subsequent year of the contract as part of your bid response. This is a firm fixed price and will be increased only at the discretion of the Department, based on consultant job performance and availability of funds. Imposing additional increases will automatically disqualify the candidate submission from consideration. Quote Evaluation : Quotes will be evaluated based on the specifications identified in the scope of services and sub sections below. The eQuote will be awarded to the Contractor who presents a Candidate who demonstrates the best value to the Department based upon the response provided. The submission of additional work samples, or in person interview(s) may be requested at the discretion of the Department. Face to Face Interviews : t the hiring manager's discretion, interviews may be conducted via Microsoft Teams or in person. Telecommuting : Teleworking is not authorized for this position. Work Hours Flexibility to work hours between 7:00 AM & 7:00 PM and/or Saturdays, either on a rotation or as part of a regular and on call work schedule. This position will report to : Barry Building 3185 South Blairstone Rd Tallahassee, FL 32399 Conflict of Interest Statement : To prevent any bias, unfair competitive advantage, conflict of interest, or the appearance of impropriety, Vendor employees must not have been directly or indirectly involved in the development of the Scope of Services or related solicitation documentation for which the Vendor is preparing a bid. If the Vendor employee worked in conjunction with the Department on the development of the solicitation document, the Vendor is disqualified from submitting a bid for this solicitation. The Vendor personnel assigned to other Department projects outside this Agreement shall hold and maintain any confidential information that could benefit the Vendor on future solicitations in the strictest confidence. The Department will avoid Organizational Conflict of Interest through mitigation efforts in three categories: . " Unequal Access " wherein an unfair competitive advantage surfaces when a Vendor obtains information not generally available to other competitors, and where such information would assist them in winning the contract over their competitors. B. " Impaired Objectivity " wherein a support Vendor is performing duties that involve assessing or evaluating itself or a related entity. C. " Biased Ground Rules " wherein the Vendor is writing the SOW, performing systems engineering, or providing technical direction efforts. Need help with MFMP ? Contact the MFMP Customer Service Desk at 866-352-3776 if you have any questions regarding application functionality. 4. Scope of Services The candidate selected for this position must be a highly motivated, self-starter, independent worker with high initiative. The candidate must possess excellent communication, organizational, and critical thinking skills, with keen attention to detail. The scope of work the candidate will perform is broad. The candidate will serve as IT demand manager and primary liaison between IT and business units to facilitate effective collaboration and alignment. The candidate will lead the collection, analysis, review, documentation and communication of business needs and requirements to the IT organization. The candidate will conduct comprehensive business needs assessments and guide solution design processes. The candidate will identify, propose and influence optimal business solutions that meet organizational objectives. The candidate will negotiate deliverables and requirements across multiple business customers to ensure successful project outcomes. 5 Education Bachelor's Degree in Computer Science or another related field. Professional certifications in project management (PMP), business analysis (CBAP), or IT service management (ITIL) are preferred. 6 Experience 7+ years of combined IT and business experience 3+ years in business analysis, project management, or IT planning roles Experience working with senior leadership and cross-functional teams Background in both technical and business environments 7. Primary Job Duties/ Tasks The activities this candidate will be tasked with include, but are not limited to the following: Collect and document business requirements from stakeholders across all organizational units through interviews, workshops, and analysis sessions ssess and analyze demand patterns to identify trends, recurring requests, and evaluate feasibility against technical capabilities and constraints Categorize and prioritize demands by type, urgency, complexity, business impact, and strategic alignment using established scoring criteri Maintain the demand pipeline with all incoming IT requests and initiatives, managing competing priorities and resource conflicts Create user guides, process documentation, and self-service resources Implement automated feedback collection and analysis procedures Develop continuous improvement workflows and enhancement tracking systems Must complete daily reporting activities Other duties as assigned 8. Job Specific Knowledge, Skills and Abilities (KSAs) The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas: Knowledge of IT service management frameworks (ITIL, COBIT) and governance processes Knowledge of business analysis methodologies and requirements gathering techniques Knowledge of project management principles and lifecycle methodologies Knowledge of IT infrastructure, systems architecture, and emerging technologies Knowledge of financial management principles including budgeting, cost analysis, and ROI calculations Knowledge of organizational change management and stakeholder engagement strategies Knowledge of data analysis and reporting tools and techniques Knowledge of vendor management and procurement processes Skill in facilitating meetings, workshops, and stakeholder engagement sessions Skill in written and verbal communication with technical and non-technical audiences Skill in developing business cases and supporting documentation Skill in process development, documentation, and improvement Skill in data analysis, trend identification, and performance metrics reporting Skill in negotiation and conflict resolution across multiple business units Skill in translating business requirements into technical specifications Skill in using project management and demand management software tools bility to prioritize competing demands and manage multiple projects simultaneously bility to analyze complex business problems and recommend appropriate solutions bility to work independently with minimal supervision and high initiative bility to build and maintain effective relationships with diverse stakeholders bility to adapt to changing business priorities and technology environments bility to think strategically while managing operational details bility to influence decision-making without direct authority bility to maintain confidentiality and handle sensitive business information bility to Coordinate Cross-Functional Teams - Team leadership, resource allocation, and performance management bility to Drive Continuous Improvement - Innovation promotion, best practice implementation, and optimization culture bility to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules. bility to follow established processes and practices. bility to adhere to compliance standards. bility to ensure thorough and complete communication with all stakeholders and the chain of command, including immediate and appropriate follow-through. 9. General Knowledge Skills and Abilities (KSAs): The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas: Self-Management: Must have the initiative to derive the next steps of an assignment with little guidance. Communication : Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others, as well as take comprehensive notes. Customer Service : Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations, or resolve a problem. Decision Making : Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis. Flexibility : is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others. Interpersonal : Shows friendliness, courtesy, understanding, and politeness to others. Leadership : Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations. Problem Solving : Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions, and make recommendations accordingly. Team Building : Encourages, inspires, and guides others toward accomplishing the common goal. Quality Assurance : Knowledge of the ideologies, techniques, and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice. 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Created: 2026-03-10