scrum master pharma commercial services

Role: scrum master pharma commercial services Location: San Francisco, CA Experience: 8-12 years Domain: Pharma Commercial - Patient Strategy / Patient Services Role Purpose The Scrum Master will enable Agile delivery for patient strategy initiatives, with a strong focus on Patient Services programs such as patient onboarding, benefits investigation, adherence, and patient support services. The role requires hands-on experience delivering projects in patient-focused commercial programs within pharma. Key Responsibilities • Act as Scrum Master for one or more Agile teams delivering Patient Services / Patient Strategy solutions. • Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives). • Support execution of initiatives related to: o Patient onboarding and enrollment o Benefits investigation and access services o Patient adherence and persistence programs o Patient support services (PSP / HUB models) • Remove impediments related to cross-functional dependencies (Commercial, IT, Compliance, HUB vendors). • Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes. • Track and report delivery metrics (velocity, sprint health, risks, dependencies). • Ensure Agile delivery aligns with pharma compliance, including GDPR/HIPAA, consent management, and MLR processes. • Support coordination across multiple teams and vendors involved in patient services execution. Required Skills & Experience • 8+ years of experience as a Scrum Master or Agile Delivery Lead. • Experience supporting or delivering initiatives in pharma commercial, patient engagement, patient services, or related healthcare programs. • Strong understanding of patient services workflows (onboarding, benefits, adherence). • Experience working in regulated pharma commercial environments. • Excellent facilitation and stakeholder management skills. Preferred Experience • Exposure to Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB integrations. • Experience working with patient support vendors, call centers, or nurse support programs. • SAFe / Scrum certifications preferred.

Created: 2026-03-10