Palo Alto Customer Welcome Center -Customer Experience ...

Palo Alto Customer Welcome Center -Customer Experience Lead Description - Description - We are looking for a Solutions Experience Lead to join the Customer Experiences Team in Palo Alto Customer Welcome Center (CWC), located at HP HQ. This is a highly visible role, representing one of the world's leading Tech Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who is detail oriented, with excellent communication, presentation, and people skills. This role will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. Key Responsibilities Design and customize the customer experience journey for Palo Alto CWC and content based on account-specific needs to identify and deploy best solutions Lead discovery and agenda planning: Act as the technical advisor for visit/briefing agendas with Sales, ensuring every step aligns with customer priorities and our solution capabilities. Prepare with purpose: Join pre-brief calls to gather customer insights / pain points. Translate needs into solutions: Translate ITDMs requirements into tailored technical solutions and demo paths that make value tangible. Guide briefing execution: Partner with CWC peers on implementing products, demos and tailored experiences that reflect customer priorities and the agreed success outcomes. Lead technical tours: Host product deep dives and lead immersive technical tours during customer visits at the Palo Alto CWC. Tackle hot topics: Address advanced technical topics and customer challenges, co-partner with other specialized technical SMEs to support different solution architectures. Reflect Vertical trends: Ensure technical content mirrors current industry dynamics and vertical/customer-specific requirements to drive relevance and trust. Stay current: Keep content and messaging accurate by staying updated on new products and technologies for confident, credible presentations. Own technical aspects of Palo Alto CWC: guide the Demo & Tech Lead on implementing demos that reflect customer priorities Acts as team lead: plans, organizes and drives multiple concurrent initiatives Education & Experience Recommended Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 10+ years of work experience, preferably in technical role, briefing program management, project management, product management, program management, marketing, or a related field or an advanced degree with little or no work experience. Technical skills to demonstrate technology to customers/partners and setup technical demos Prior customer-facing experience, with ability to understand and empathize with the needs of an enterprise customer base across industries. Proven ability to lead demonstrations and/or presentations with confidence and credibility. Experience and fluency in technical subject matter, with ability to demonstrate and discuss solutions with customers who have varying level of technical understanding. Strong organizational, planning, and project management skills, including ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines. Ability to interface effectively with all levels of management and functional disciplines. Ability to maintain confidentiality and handle sensitive information. Self-driven, detail oriented. Resourcefulness to seek solutions and support for technical issues. Familiarity with video conferencing software, presentation tools, and connectivity options. Advanced technical knowledge and experience with virtual platforms a plus. Strong interpersonal skills; ability to work as part of a team. English language fluency; demonstrated proficiency in second language a plus. Qualifications Superb organizational and project management skills. Technical Expertise: Deep knowledge of solutions portfolio and integration capabilities. Consultative Approach: Ability to uncover technical pain points and align solutions to business outcomes. Content Development & Presentation: Skilled in creating and delivering engaging technical content. Experience in Services and/or Solutions. Collaboration: Experience working with cross-functional teams. Continuous Learning: Stay current on new products and industry trends. Analytical Thinking: Translate technical requirements into actionable solutions. Customer-Centric Mindset: Deliver technical experiences that drive success. Preferred Skills Presentation and storytelling skills: able to select from large amounts of content and articulate it in a sensitive and targeted way. Familiarized with consultative selling. Strong attention to detail and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insuranceDental insuranceVision insuranceLong term/short term disability insuranceEmployee assistance programFlexible spending accountLife insuranceGenerous time off policies, including;4-12 weeks fully paid parental leave based on tenure11 paid holidaysAdditional flexible paid vacation and sick leave (US benefits overview [The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Job - Marketing Schedule - Full time Shift - No shift premium (United States of America) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

Created: 2026-03-10