First Party Property Damage /No Fault Subrogation ...

Description : Supervision of the recovery of money paid on insurance claims involving automobile claims (personal and commercial). This position involves the direct handling of tasks or claims in addition to supervision of staff. Assigns new subrogation claims to unit members based on complexity and skill set of staff. Oversees the handling of all aspects of the subrogation portion of claims assigned to the unit including communication, documentation, litigation management, evaluation, and lien resolution. Ensures all subrogation claims confirm to quality, production standards and specifications. Ensures subrogation efforts are consistent with applicable policies, procedures and department guidelines. Supervises maintenance of all claim records. Reviews issues and complaints that adjusters are unable to resolve, and prepares formal response to consumer complaints. Analyzes and approves lien resolution above the subrogation analyst authority and prepares claim for review when lien resolution is above the supervisor's personal authority. Completes regular quality audits of staff's work, records results and counsels staff to bring work to, or above standards. Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards. Completes special projects, as assigned. Assures that all customers receive quality service. Other tasks, as assigned, by Cost Containment Manager or other Senior Claims Management. Requirements : NY Adjusters license preferred. Thorough understanding of laws, principles of coverage, liability and insurance industry in general. Analytical and human relations skills are critical. Effective communication skills; ability to obtain information from others and deliver information to others orally and in written form. Ability to carry out detailed written and verbal instructions. Ability to work with little supervision and direction. Sound command of the English language and ability to operate business technology. College degree preferred. Experience in property and casualty claims or workers compensation claims. Specific prior experience in a dedicated subrogation unit is preferred. Obtained or working towards the CSPR (Certified Subrogation Recovery Specialist) designation is a plus. Experience with inter-company arbitration is preferred. Establishes and executes controls to assure that the quality of the work meets or exceeds standards. Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency. May recruit, hire and recommend or initiate promotions, transfers and disciplinary action. Participate in the specialized training and handling of complex subrogation matters and projects requiring advanced subrogation knowledge and experience. Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws.

Created: 2026-03-10