Business Support Analyst

Job Title: Mortgage Operations / Lock Desk Support (Contract) Location: Glen Allen, VA 23059 (4 days onsite) Duration: 6 Months Contract Pay Rate: $23.98/hr W2 Schedule: Monday-Friday, 8:00 AM - 5:00 PM Job Summary Seeking a detail-oriented contractor to support Mortgage Retail & Correspondent Lock Desk operations. The role partners with Loan Officers and internal teams to maintain accurate loan pricing, locks, and data while ensuring compliance and timely pipeline processing. Key Responsibilities Maintain rate locks, relocks, extensions, renegotiations, and pricing updates Perform manual loan data updates and validate eligibility/pricing rules Support reporting, audits, and testing during rule rollouts Manage high-volume email queues and resolve pipeline issues with stakeholders Ensure accuracy and compliance across mortgage operations Required Skills Strong math aptitude (percentages, rates, calculations) Advanced Excel and MS Office proficiency Excellent attention to detail and data entry accuracy Strong communication and organizational skills Ability to multitask in a fast-paced environment Preferred Mortgage industry experience Experience with Empower, Encompass, SPARK, or PollyEx Interview: One round (Microsoft Teams) Start: Immediate need

Created: 2026-03-10