Dental Patient & Insurance Coordinator (FT)

Job Type Full-time Description Job Summary The Dental Patient and Insurance Coordinator plays a vital role as a key point of contact between patients, providers, and insurance companies. This administrative position is to support a team of dental professionals and work cohesively alongside them. You will be expected to assist patients with their needs, verify dental benefits, reconciling outstanding insurance and patient AR, obtaining pre-authorizations, and helping patients understand treatment plans and financial responsibilities. The ideal candidate provides exceptional customer service while maintaining accuracy, compliance, and efficiency. Insurance coordination will be dedicated time given to you by office managerKey Responsibilities Patient Coordination Greet and assist patients in person, by phone, and electronically Schedule dental appointments, procedures, and follow-ups Review treatment plans with patients and explain insurance coverage and out-of-pocket costs Collect and verify patient demographic and dental insurance information Maintain a welcoming, professional, and patient-centered environment Dental Insurance & Billing Verify dental insurance eligibility, benefits, and coverage Obtain pre-authorizations for dental procedures when required Submit dental insurance claims accurately and in a timely manner Enter insurance payments with accuracy into patients account Track claims, follow up on unpaid or denied claims, and resolve discrepancies Explain dental billing statements, payment options, and financing plans to patients Administrative & Office Support Maintain accurate and confidential patient records in compliance with HIPAA Coordinate with dentists, hygienists, and clinical staff to ensure accurate documentation Manage referrals to specialists and track insurance requirements Collect co-payments and outstanding balances at time of service Assist with front desk operations and daily office workflows Qualifications Required High school diploma or equivalent Experience in a dental office (Terminology, procedures, verbage, etc) Knowledge of dental insurance plans (PPO, HMO, self-pay) Strong customer service and communication skills Excellent attention to detail and organizational abilities Preferred Experience with dental practice management software Eaglesoft Familiarity with CDT codes Experience with treatment plan presentations and insurance estimates Multi-specialty knowledge (Pediatric, endo, perio, ortho) Skills & Competencies Ability to explain complex insurance information clearly to patients Critical thinking - problem-solving and follow-up skills Professional, friendly, and empathetic demeanor Ability to multitask in a fast-paced dental environment

Created: 2026-03-10