Billing Specialist

Billing SpecialistAbout the Company Guardian Fire Protection Services, LLC., has been an industry leader for fire protection services in the local Maryland, Virginia, and Washington, DC area for over 45 years. Since its founding, Guardian has grown its footprint to include 23 offices in 8 states in the Mid-Atlantic, Midwest, and South-Atlantic. Guardian is headquartered in Rockville, MD and is responsible for the design, installation, inspection, and repair services for fire protection and security systems. Guardian specializes in sprinkler systems, fire pumps, fire extinguishers, fire alarm and monitoring services, wet & dry chemical suppression systems, clean agent and inert gas systems, special hazards systems, marine fire suppression systems, access control, burglar alarms, and video surveillance (CCTV). We have an extensive customer base performing inspection, installation, and repair services for over 50,000 customers. Our company is continually growing through its internal sales and marketing activities, technical prowess, strong reputation, and business acquisitions. About the Opportunity The Billing Specialist will be responsible for managing customer invoices, uploading billing information to customer portals, and assisting customers with any billing inquiries. This role requires attention to detail, excellent communication skills, and the ability to work well in a fast-paced environment. Compensation This is an hourly position based on experience. Pay is negotiable. Potential Quarterly Bonuses Job Duties Invoice Management: Generate and issue accurate invoices for services rendered to customers. Upload invoice information to customer portals and internal systems as required. Provide summary invoices and reports to large customers with a high volume of invoices. Review service orders and contracts to ensure proper billing. Customer Interaction: Act as the primary point of contact for customers with billing questions or concerns. Address customer inquiries regarding billing discrepancies, payment issues, and service charges in a professional and timely manner. Provide clear explanations of charges, payment terms, and any adjustments needed. Data Entry & Record-Keeping: Accurately enter billing data into company systems and maintain up-to-date customer account information. Monitor and track outstanding invoices and work to ensure timely payments. Reconcile discrepancies in accounts and collaborate with internal teams to resolve issues. Accounts Receivable: Track and monitor accounts receivable aging to ensure all invoices are accounted for and properly sent to customers for payment. Send payment reminders to customers with overdue balances. Work with the accounting department to resolve any issues related to payments or billing. Collaboration: Coordinate with internal teams, including service, sales, and accounting, to ensure accurate and timely invoicing. Work closely with the accounting department to assist in month-end and year-end close processes. Customer Satisfaction: Provide exceptional customer service by resolving billing issues promptly and maintaining a positive relationship with customers. Ensure all customer interactions are documented accurately and follow company procedures. Qualifications High school diploma or equivalent; associate's degree or higher in accounting, finance, or related field preferred. Minimum of 3 years of experience in billing, accounts receivable, or similar administrative roles. Experience with invoicing software, accounting systems, or customer portals. Strong attention to detail and accuracy. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Proficient in Microsoft Office Suite, especially Excel. Knowledge of basic accounting principles is a plus. Benefits 401K with a company match Medical, Dental and Vision Insurance Company paid Short Term Disability Company paid Long Term Disability Company paid Life and AD&D insurance Pre-tax accounts for health and dependent care Aflac Vacation and Personal time Paid holidays Tuition Reimbursement Guardian Fire Protection Services is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws. #GuardianFireProtection #Hiring #RockvilleMD #MarylandJobs #BillingCoordinator #Billing #Rockville

Created: 2026-03-10