Defense and Government/Travel Consultant Team Leader ...

Job Description - Defense and Government/Travel Consultant Team Leader onsite Ft Bragg NC (26000003) Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is yes, we should talk. Many of the worlds best known and biggest companies and governments around the globe rely on CWT to keep their people connected anywhere, anytime, anyhow by providing an efficient, safe and secure business travel experience. Be at the heart of our business As a Team Leader, you will provide outstanding leadership and coaching to travel professionals who are dedicated to excellent customer service to defense & government travelers before, during and after their official travels. Through our winning combination of outstanding people and innovative technology, were focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. And as part of the Traveler Experience Defense & Government organization, youll be at the forefront of providing that exceptional experience. On a day-to-day basis, you will: Drive change and employee engagement through effective communications Use data to monitor counselors activity and trends to provide ongoing performance feedback for delivery of excellent customer experience Demonstrate your business acumen and leadership Coordinate and facilitate basic management approaches for work scheduling, prioritizing, and process execution for day-to-day work Sound exciting? Welcome to a culture of caring Joining CWT means becoming part of a collaborative, close-knit, global community. Our people first ethos starts with our colleagues. As a member of the CWT team, youll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are. Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed. We actively look for people who bring a positive attitude to work with them and thats reflected in the atmosphere in our offices, remote teams, and contact centers, and the dynamic between colleagues. Our people want to be here which explains the long careers of so many of our colleagues. Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). Were proud of our history and even more excited about where were going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today. As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. Qualifications Lets grow together The defense & government travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and innovative than ever before. If youre looking to learn and grow in your career on the frontline of this exciting industry, well be there to support your journey and give you all the tools you need to excel. The experience and attributes were looking for in new team members include: University degree or equivalent work experience 4+ years working in a customer service environment Advanced knowledge of GDS (Sabre or Amadeus) Travel industry experience/contact center experience preferred Genuine passion for high-quality customer service we care about our customers and its important to us that you do too Excellent verbal and written communication skills Strong teamworking skills Expert knowledge of customer service satisfaction requirements Willingness to learn and grow! CWT accepts Military experience/certifications as substitute for some requirements. Whats in it for you? Hands-on paid training Competitive compensation including shift differentials, referral bonuses and supplier incentives 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year Both on-site and home-based positions available Flexible working options: Full-time, part-time, nights and weekends Medical/dental/vision 401(k) match and Health Savings Account contributions Employee discounts and supplier incentives Employee Assistance Program & Employee Resource Groups Because this position is directly with our United States Federal Government client, the United States government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review. To the extent, this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations. CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitionAmericas@. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Primary Location Office - CWT Employment type Standard Job Family Travel Operations Support Scope : Country Travel Yes, 5% of the Time Shift Day Job Organization TX_Military & Government Experience Level : 5 to 7 years Job Posting Jan 6, 2026 #J-18808-Ljbffr

Created: 2026-03-10