Technical Training Specialist - Machinery

Technical Training Specialist - Machinery Location: Sheboygan, WI Job Type: Full-time, On-site Industry: Machinery Manufacturing Salary: $65K-$85K Company Summary Our company is a leader in automated packaging solutions , providing state-of-the-art machinery for industries including food & beverage, pharmaceuticals, and contract packaging . We are a fast-growing, privately held organization with a collaborative culture, employee-driven innovation, and a strong focus on customer success . Position Summary We are looking for a Technical Training and Support Specialist to develop and deliver comprehensive training programs for customers on our automated packaging equipment . This role also provides remote technical support to assist customers in troubleshooting and optimizing machine performance. The ideal candidate is a strong communicator with technical expertise in industrial automation and a passion for delivering an outstanding customer experience . Key Responsibilities Develop and deliver customer training programs on equipment setup, operation, and maintenance. Create training materials (manuals, videos, and presentations) tailored to customer needs. Conduct on-site and virtual training sessions . Provide remote troubleshooting support via phone and video. Diagnose and resolve technical issues related to automation and packaging machinery . Document customer interactions in a CRM or support system. Collaborate with engineering and sales teams to improve customer success. Stay updated on industry trends and new technologies . Qualifications 3+ years in technical training, field service, or customer support for industrial equipment . Experience delivering remote troubleshooting and training . Knowledge of packaging automation, industrial machinery, and mechanical systems . Strong problem-solving and customer service skills . Proficiency with virtual meeting platforms (Zoom, Teams) and training software . Familiarity with CRM or technical support ticketing systems . Bachelor's degree in engineering, technical education, or related field preferred. Benefits Competitive compensation + bonus and 401k with employer match . Comprehensive health, dental, vision, and disability insurance . Generous PTO, paid holidays, and a flexible work schedule . Onsite gym, team events, and a culture of continuous improvement .

Created: 2026-03-10