IT Identity & Access Support

IT Identity & Access SupportDubuque Community School District1 PositionsID: 87980Posted On 02/26/2026Job OverviewJOB SUMMARY:The IT Identity & Access Support position is an individual role responsible for supporting and maintaining user accounts, permissions, and access across district technology systems, ensuring accurate onboarding, transfers, and terminations while maintaining system integrity, data accuracy, and security.This position does not include supervisory, evaluative, or disciplinary responsibility for personnel. The role provides functional oversight of identity, account & device lifecycle, and access‑related processes to ensure accuracy, consistency, and compliance across district systems.This position works in collaboration with members of the district’s Innovation Technology (IT) department and provides guidance on tasks and workflows related to systems and identity functions, and assists with other operational requirements of the Infrastructure Support group, all under the supervision of the Chief Technology Officer (CTO) and as part of the district’s IT department.POSITION RESPONSIBILITIES:User Lifecycle & Identity Support Support onboarding of new hires by ensuring accounts, permissions, email, phone access, and devices are prepared. Process staff transfers and terminations by updating system access in accordance with district procedures. Track account status from initial disablement through final deletion. Identity & Access Oversight Maintain Active Directory and Entra security and distribution groups. Support role‑based permissions in the district’s student information system, Infinite Campus. Manage sponsored accounts (e.g., including student teachers, contractors, SROs, and higher education partners). Monitor account certifications, expirations, and renewals through identity automation systems. Process staff name changes across district systems and notify appropriate parties. Systems, Documentation & Coordination Maintain users and access within district systems, including but not limited to, Microsoft 365, Follet Destiny, School ERP Pro, AEA Online, and related platforms. Identify and assist with resolving duplicate or inconsistent accounts. Maintain shared file and folder permissions. Phone & Communication Systems Support adding, deleting, and transferring phone numbers. Update extensions, controllers, office buttons, duress numbers, and call flow settings. Reset PINs and assist with phone related issues. Device & Asset Support Clean, prepare, image, update or retire devices using device management tools. Track laptops and equipment in inventory systems, including transfers, check‑ins, and end‑of‑life processes. Help Desk & Collaboration Resolve help desk tickets or route them to appropriate IT staff. Identify recurring issues and report trends. Maintain help desk user accounts and credentials. Work closely with HR, Payroll, and building staff to ensure accurate system data. Support large onboarding and training sessions during peak hiring periods. Assist staff working in multiple buildings by ensuring access aligns with assignments. PROFESSIONAL RESPONSIBILITIES: Demonstrate strong attention to detail and effective project organization skills. Maintain detailed and accurate documentation. Maintain positive, professional, and effective working relationships with the public, district employees, and students. Perform job duties in accordance with district mission, vision, and policies. Ability to recognize sensitive issues, work discreetly, and maintain confidentiality. Perform other duties as assigned. REQUIRED QUALIFICATIONS: Ability to work effectively in a team environment and independently. Strong verbal and written communication skills. Ability to communicate technical information to both technical and non‑technical users. Ability to learn and support new technology solutions. Strong attention to detail and ability to manage multiple tasks or projects concurrently. EDUCATION REQUIREMENTS:A minimum of a high school diploma is required. An associate’s degree in Information Technology or a related field is preferred. Demonstrated relevant experience may be substituted for formal education.PHYSICAL REQUIREMENTS:The majority of work is light to medium and requires frequent lifting, carrying, pushing, and/or pulling; occasional climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.TERMS OF EMPLOYMENT:Anticipated start date: Tuesday, July 07, 2026, or as arranged .Contract length: 12 Months . Hours: 7:00am to 3:30pmWage: $27.50 to $29.00 per hour (Based on qualifications, education, and experience).An attractive fringe benefit package is included.APPLICATION PROCESS:Application deadline is Monday, March 23, 2026 . Apply on-line ( ) .Any questions regarding the application process may be directed to Human Resources, 2300 Chaney Road, Dubuque, Iowa, and (563) 552-3028.An Equal Opportunity/Affirmative Action EmployerPrimary Contact12308Jean PfeilerHR Coordinator,563-552-3028PhonePhonePhone563-552-3026FaxEmailTrueFalseTrueJob DetailsCategoriesInformation Technology/TelecommunicationsLocationDubuque, IAShiftFirst ShiftJob TypeEmployeeFull/PartFull TimePay/Salary$27.50-$29.00/hrBenefitsHealth InsuranceDental InsuranceVision InsuranceLife InsuranceRetirement PlanPaid VacationPaid Sick LeavePaid HolidaysQualificationsEducationHigh School/GEDExperience1-2 YearsCompany ID971Job REQ ## Positions1Start Date20260226End Date20260323Featured Job0TH Ad0TH CommentsSimilar JobsClient Support Technician InternshipColony Brands, Inc.Urology Physician - Finley Hospital Dubuque, IAUnityPoint Health Finley HospitalHospitalist - NP or PA - Dubuque, IAUnityPoint Health Finley HospitalHospitalist - Physician - Dubuque, IAUnityPoint Health Finley HospitalPRN Neonatal Nurse Practitioner - Dubuque, IAUnityPoint Health Finley HospitalNeonatal - Nurse Practitioner Part Time- Dubuque,UnityPoint Health Finley HospitalFront Desk Intake Eligibility SpecialistExpress Employment ProfessionalsAccounting and Administrative Support SpecialistExpress Employment ProfessionalsSpecialist-SUD Peer SupportHillcrest Family ServicesRN-Rehabilitation InpatientUnityPoint Health Finley HospitalShare this JobDubuque Community School DistrictAbout the CompanyThe Dubuque Community School District reorganized in the early 1960's with the surrounding rural area and now serves a population of over 70,000. Presently, we have a student enrollment of approximately 10,120 students. A total staff of 2,522 employees (including 959 certified teachers, counselors and nurses) is presently employed by the Dubuque Community School District. The geographical area the Dubuque District serves is over 245 square miles and the District provides school bus transportation approximately 5,000 students each day.Eighteen school buildings are utilized to house our educational program: two high schools, one alternative learning center, three middle schools, and twelve K-5 elementary schools. Other facilities are provided for transportation, maintenance, cafeteria, and administration.Dubuque Public Schools provide a basic curriculum designed to meet the educational needs of children. Special programs include Title I, Learning Resource Services, Special Education, Talented and Gifted, and At-Risk.

Created: 2026-03-10