Senior Claims Advocate

Description : Provide the highest level of claims service in the day-to-day administration of Property and Casualty claims and related issues. Emphasis is in personal lines auto and homeowners, as well as construction, trucking/transportation and real estate accounts. Responsibilities include: preparing and reporting new claims; reviewing insurance policies and verifying coverages; reviewing and/or investigating all coverage position letters, following-up as needed to resolve; monitoring open claims and assisting in resolution; speaking with clients, attorneys, insurance carriers and producers to provide assistance in the claims process; coordinating, completing, and delivering claim reviews, to include insurance carriers as appropriate; Facilitating and/or participating in committees, meetings, or teleconference as needed with clients and/or insurance company personnel to establish relationships; Discussing reporting procedures, marketing claims services, or addressing specific claim needs; Assisting in training of unit staff for area of expertise and serving as a resource for department; assisting in the administration of the Claims Department and providing direction to Claims Representatives, as needed. Participating in special projects as required and providing 24-hour on call emergency claims service on rotational basis. Requirements : This is a "#2" role reporting to VP of claims. New Jersey Broker's license required. Suitable candidates will have at least 5-10 years of claims experience, excellent verbal and written communication skills; exceptional organizational and follow-through skills and strong customer service/interpersonal/phone skills. College degree required. Agency experience preferred. Must be computer savvy (i.e. Word, Excel) along with Applied Epic insurance system.

Created: 2026-03-10