Conference Assistant Manager

Job Title: Conference Assistant Manager Job Pay Range: $57,784 annually plus incentives Job Summary: The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of the Conference Services team this role will be responsible for the planning, coordination, and flawless execution of corporate and social events. This role serves as the primary liaison between clients and hotel departments, ensuring all event details are executed to the highest service standards. The Conference Assistant Manager oversees logistics from initial planning through post-event. Follow-up while delivering exceptional guest experiences. Our employees represent The Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about The Broadmoor here. What you will be doing: Serve as a primary point of contact for conferences, meetings & social events from event contracting through post-event follow-up. Manage / Supervise all aspects of events, including the room setup, AV, décor placement, catering and guest service. Work cohesively with the culinary, banquets, front office, and the operational team to deliver a seamless experience. Drive revenue and exceed goals through upsells in banquets food & beverage to assigned groups. Forecast food & beverage events for assigned groups. Provide excellent customer service and manage customer expectations. Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event. Maintain budgets, communicating to clients about estimated expenses. Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, and post-event reports. Conduct pre-conference meetings and post-event meetings. Lead Planning Site Visits. Leads with honesty and transparency. Leads by example, embodying Broadmoor service standards comprehensively and consistently. Values and proactively seeks the input and contributions of others to achieve the best outcomes. Embraces feedback with self-awareness and desire to ensure the team is at its best. Shows humility to learn and develop from limitations and opportunities to improve. Actively engaged in ensuring compliance and training within the department. Adheres to all hotel standards, policies, and procedures. Willingness to work in a fast-paced, team-oriented environment Uphold and abide by all Broadmoor policies, procedures, and safety guidelines Other duties as assigned This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change. What we are looking for: Bachelor's degree in hospitality preferred with a minimum of two years' experience in conference/event planning or a related field. Experience with Microsoft Office Suite (Word, Excel, Outlook) as well as knowledge of Delphi software and SocialTables preferred. Ability to directly supervise 1 employee (conference assistant). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Enthusiastic, friendly, and energetic team member who works well with others Strong interpersonal communication skills Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times Broadmoor Values: Broadmoor Leaders champion our purpose to BE MORE and embody our values in all interactions with team members, guests, community, and ownership. Kindness - Prioritizes care and service to create a welcoming environment of compassion, warmth, and empathy for all. • Authenticity - Completes everything through being genuine and from the heart. Pride - Honors our history and tradition by committing to the highest standard of service and excellence in all they do. Evolution - Continues our foundation and legacy of exceptional experiences through learning, adaptation, and innovation. Integrity- Builds upon our culture of trust and excellence through honesty, transparency, and fairness always. Work Environment & Physical Demands: Work Environment & Physical Demands: Environment: Fast-paced and dynamic environment is professional and client-focused characterized by high pressure periods during event execution and steady planning tasks in between. Physicality: Involves standing/walking for long periods, with occasional lifting/moving of tables, chairs, and equipment up to 35 lbs. Schedule & Hours: Schedule & Hours: Managers frequently work irregular hours, including early mornings, late nights, weekends, and holidays to accommodate event schedules. Working more than 40 hours per week is common during peak conference seasons. Reasonable accommodations will be made for individuals with disabilitiesDon't meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests. Why Choose the Broadmoor (Benefits) Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world. Benefits - Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits. Career Development - We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career. Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation. This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.

Created: 2026-03-10