Mobile Support Lead

Hello Greetings!!! This is Sakshi from Jconnect INC. Below is the requirement with my client. Please let me know if you are available for this role. Title: Mobile Support Lead Location : Atlanta, GA Duration: Fulltime JOB DESCRIPTION: Mobile Support Lead role provides technical leadership to 24x7 L1.5/L2/L3 support for mobile applications (iOS and Android) team and associated channel proxies across global geographies. The candidate will require hands-on technical expertise in mobile platforms, capable of leading complex troubleshooting, driving production incident resolution, and collaborating with cross-functional teams and leadership. Key Responsibilities Technical Leadership: Act as the primary escalation point for mobile application issues, guiding the team through complex troubleshooting and root cause analysis. Incident Management: Lead production outages and critical issues on bridges, ensuring timely resolution and clear communication with stakeholders. Cross-Functional Collaboration: Work closely with mobile business owners, development leaders, and product teams on roadmap initiatives and L3 enhancements. Observability & Proactive Monitoring: Partner with observability teams to enhance monitoring capabilities and enable proactive issue detection. Continuous Improvement: Contribute to functional roadmap improvements and drive operational excellence within the support team. Required Skills & Qualifications Technical Expertise: Strong hands-on experience with iOS and/or Android application architecture, APIs, and troubleshooting. Familiarity with channel proxies, backend integrations, and mobile release processes. Incident & Problem Management: Proven ability to lead high-severity incidents and coordinate resolution across multiple teams. Collaboration & Communication: Excellent stakeholder management and ability to communicate effectively with technical and business teams. Tools & Technologies: Mobile debugging tools (Xcode, Android Studio, Charles Proxy, etc.) Observability platforms (e.g., AppDynamics, Datadog etc...) Familiarity with CI/CD pipelines and mobile deployment processes. Experience: 7+ years in mobile application support or development. Prior experience in production support (L2/L3) for global applications. Preferred Qualifications Exposure to cloud platforms (AWS, etc.) and API gateway technologies. Knowledge of incident management frameworks (ITIL), Service Now etc. If you are interested, please send me your updated resume ASAP with below details: Full Name: Current Location/Zip: Contact Number: E-Mail Id: Alternate Email Id: Visa/Work Permit Status: Current Rate/Salary: Expected Base Salary: Notice Period/Availability to Start: Skype ID: Willingness to relocate to job location: Any Relocation Concern (family/house/weather): Current/Previous Employer Name: Preferred Interview timings (Specify Time zone): Any other job opportunity in process & at which stage: Overall Experience Summary: LinkedIn URL: Looking forward for your response.. Thanks and Regards, Sakshi Tripathi Jconnect Infotech Inc. 168 Barclay Center Ste. 347, Cherry Hill, NJ 08034 Email: LinkedIn ID: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.

Created: 2026-03-10