Veterinary Care Support Specialist

Are you a dedicated animal lover ready to make a real difference in the lives of pets? Join us at Petco, where we are passionate about enhancing the well-being of pets and their human companions. If you want to thrive in your career, feel recognized for your unique contributions, and prioritize your personal well-being, this could be the perfect opportunity for you! At Petco, we're driven by our core values, reflecting our commitment to providing nurturing and honest care, both for pets and their owners. Pet First - Protect & Empower. We always place the needs of pets and their owners at the forefront of our mission. Foster the Fun - Connect & Bond. Our love for pets is what binds us! We celebrate pet parenthood through memorable experiences, products, and services. Let's Go! Own & Commit. Together as a unified Petco team, we harness our diverse strengths to achieve shared success. About Petco: With over 60 years of experience, Petco has been the trusted destination for pets, offering everything they need to thrive, from favorite foods and toys to expert guidance from knowledgeable staff. We are inspired by the joy of pet parenthood, supporting you through every challenge and milestone. With over 29,000 team members in more than 1,500 locations across the U.S., Mexico, and Puerto Rico, along with over 250 Vetco Total Care hospitals, we are dedicated to nurturing the bond between pets and their families. Our non-profit initiative, Petco Love, has facilitated the adoption of approximately 7 million animals through community events. Position Purpose: As a Veterinary Care Support Specialist, you will play an essential role in delivering exceptional medical care to our patients while providing outstanding support to their owners. You will embody our mission and values, setting a strong foundation for both medical and customer care in the hospital while promoting a collaborative team environment. All staff share responsibility for maintaining a setting where: The needs of our patients always come first. Team members strive to offer an outstanding customer experience at every opportunity. Controversial issues are addressed promptly and professionally. Commitment to shared goals strengthens our organization. Essential Job Functions In this role, you will be expected to perform the following duties and responsibilities with or without reasonable accommodation: Welcome clients and their pets for appointments, escort them to examination rooms, collect and record their weight, vital signs (temperature, pulse, respiration), and document their visit in the electronic medical record. Assist veterinarians with appointments (routine and emergency), surgical procedures, dental work, and euthanasia under the supervision of credentialed veterinary technicians and practice leaders. Provide patient restraint, collect and process laboratory samples, handle and dispense medications as instructed, and maintain electronic medical records effectively. Schedule appointments, educate clients, communicate test results, and manage patient records. Prepare patients for surgical and dental procedures, assist with anesthetizing patients, and monitor them safely under anesthesia as well as during recovery and discharge. Administer in-hospital treatments for sick patients, including medications and IV fluid therapy; ensure patient cleanliness, hydration, and nutrition under veterinary guidance. Support in training new team members as directed. Maintain a clean and orderly hospital environment by following regular cleaning protocols. Other Duties and Responsibilities Perform additional duties as assigned. Provide backup support at the front desk and on the phone when necessary. Nature of Supervision During patient care activities, you'll receive direct supervision from veterinarians and veterinary technicians, with overall supervision provided by the practice leader or supervising technician. Planning and Problem Solving Your role is crucial in ensuring efficient daily operations and delivering an exceptional experience for both patients and clients. Impact Your contributions will significantly enhance the practice's growth while upholding a high standard of care. This role is vital for building a well-trained, motivated team and fostering an optimal environment for employee retention, patient care, and customer satisfaction. Supervisory Responsibility This position does not entail immediate supervisory duties. Education/Experience A minimum of 1 year of experience in a veterinary setting or substantial related animal care experience is preferred. Excellent written and verbal communication skills are essential. Compassion and professionalism, especially in high-stress situations, are critical. Proficiency with telephones and computers is required. A collaborative spirit and openness to learning new techniques and adapting to change are vital. Work Environment: This role primarily takes place in a Veterinary Hospital and requires physical stamina to bend, kneel, lift (up to 30 pounds), and stand for extended periods. Frequent interactions with clients and their pets will be a key aspect of the job. Contacts This position entails regular communication with clients, veterinary specialists, and product/service providers utilized by the practice. For a complete overview of Petco's benefits, including health, financial packages, 401K, incentives, and paid time off options, please refer to the career resources available. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified candidates will be evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected classifications.

Created: 2026-03-10