Cloud Infrastructure Technician

Join our dynamic AWS team and become a pivotal guardian of global cloud infrastructure! As a key player in maintaining the heartbeat of one of the world's most innovative technology platforms, you will ensure seamless data center operations that empower millions of businesses and services worldwide. The Cloud Infrastructure Technician role involves expert hardware and network diagnostics, physical repairs, and participation in an on-call rotation. AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure. We are the team that keeps the cloud running. Our work supports all AWS data centers and includes servers, storage, networking, power, and cooling equipment to ensure customers have continuous access to the innovation they depend on. We tackle the most challenging problems, accommodating numerous variables impacting the supply chain, and are seeking talented individuals eager to make a difference. You will collaborate with a diverse group of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other integral roles within AWS. Together, we deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost to our customers. You'll also immerse yourself in an inclusive culture that welcomes bold ideas and empowers you to see them through to completion. Note: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. Note: A lump sum stipend will be provided to eligible candidates who relocate for this position. Key responsibilities include: Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that affect service availability. Acting as a primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Participating in on-call duties and scheduled maintenance and change management activities. Contributing to documentation and process improvement initiatives based on analysis of operational issues. Assisting in the interviewing, training, and onboarding of new team members. Physical Requirements: Lifting and moving materials up to 40 pounds. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely. Working in an industrial environment. Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). This role supports data centers at various operational stages. You may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: Ability to travel or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training or until your assigned facility is operational. Travel frequency will vary based on business needs and operational status of your assigned facility. A day in the life of a Cloud Infrastructure Technician involves: Taking ownership of technical issues raised by customers, engaging other teams when needed for resolution. Exhibiting strong troubleshooting and problem-solving skills. Identifying root causes of problems and understanding the broader context. Maintaining service level agreements by implementing proactive issue detection and reporting. Taking initiative in the absence of direction or support. Driving improvements through process innovation. You will be required to work shifts that include days, nights, weekends, and holidays. About the team: AWS values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed, we encourage candidates to apply. Whether your career is just beginning, has not followed a traditional path, or includes alternative experiences, we welcome your application. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and widely adopted cloud platform, entrusted by successful startups and Global 500 companies to power their businesses. We pioneered cloud computing and continue to innovate. Inclusive Team Culture: AWS promotes curiosity and connection. Our employee-led and company-sponsored affinity groups foster inclusion and empower our team members to embrace their uniqueness. This inclusive atmosphere strengthens collaboration and drives our continuous innovation. Mentorship & Career Growth: At AWS, we constantly strive to raise our performance bar. Therefore, you'll find ample opportunities for knowledge sharing, mentorship, and career development resources to help you grow into a well-rounded professional. Work/Life Balance: We prioritize work-life harmony. Success at work should not come at the expense of personal sacrifices, which is why we strive to maintain flexibility as part of our work culture. Basic Qualifications: Ability to work a flexible schedule including weekends, nights, and holidays. 18+ months of experience in computer/server hardware troubleshooting or related IT fields. 18+ months of experience in computer layer 1/2 networking (including troubleshooting and repair). Preferred Qualifications: Experience in a data center or critical environment. Bachelor's degree or equivalent professional/military experience in an IT-related field (e.g., computer science, network engineering). Industry-standard certifications (CompTIA, CCENT, Network+). Understanding of Linux or similar operating systems. Experience with behavioral interviewing and hiring. Experience training and onboarding new team members. Amazon is an equal opportunity employer, committed to diversity and inclusivity in the workplace. If you have a disability and require workplace accommodations during the application and hiring process, please reach out for further information. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors such as experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Salary Range: 30.00 - 54.00 USD per hour - USA, OH, Dublin; Hilliard; Jeffersonville; New Albany; Plain City.

Created: 2026-03-10