CL - Client Technologies Technician - Intermediate

Job Description: Max Bill Rate: $$ Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO). • Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users. • Builds and maintains strong working relationships with key IT product and services providers to ensure performance and service level requirements are met. • Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands. • Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues. • Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction. • Maintains, recommends and documents IT procedures, processes and controls. DAILY DUTIES / RESPONSIBILITIES: ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES: • Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily • Provide technical support to ongoing projects assisting with IT needs • Use critical thinking to help develop IT solutions or troubleshoot problems • Offer great deskside and remote support to the STO workforce • Assist with documentation and reporting as necessary REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): • GREAT CUSTOMER SERVICE • TECHNICAL TROUBLESHOOTING • HANDS-ON DESKTOP SUPPORT • EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS REQUIRED EDUCATION: BACHELORS OR YEARS OF WORK EXPERIENCE (3) Additional Sills: Skills: Category Name Required Importance Level Last Used Experience Miscellaneous Customer service skills Yes 1 Expert Currently Using 6 + Years

Created: 2026-03-10