Network Operations Engineer On-Site in Everett, WA

Job Description Position Title: Network Operations Engineer To be considered for this role, you must reside within commuting distance of Everett, WA, as the position is fully on-site. Base Salary: $70,000 to $108,000 annually DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Network Operations Engineer is responsible for the day-to-day monitoring of Ziply Fiber Network infrastructure. This position is responsible to monitor, document, escalate problems, and receive customer calls. The Network Engineer spends a great deal of time working in a team environment with other Network staff but also works on projects independently, and resolution of customer impacting events. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Network Monitoring & Incident Management • Monitor the overall health and availability of all systems from the Network Operations Center. • Monitor network using software and tools provided. • Troubleshoot/remediate incidents/events and escalate appropriately. • Abiity to investigate and remediate/escalate complex intermediate issue. • Able to lead an outage bridge. • Provide shift support for the Ziply Fiber Network Systems. Technical Expertise & Documentation • Advanced experience in phone support and troubleshooting of client communication networks. • Advanced knowledge with documentation of processes, procedures, and systems. • Ability to train Junior technicians on all network topology and infrastructure maintained by NOC. • Adherence to the processes and policies in the NOC master playbook. Communication & Customer Service • Advanced communication and presentation skills written and verbal forms. • Provide technical aid to customers, while ensuring the best-in-class customer experience. • Great Customer Service skills. Professional Skills & Working Environment • Ability to thrive in a high pressure environment. • Good organizational skills. Other Duties • Performs other duties as required to support the business and evolving organization. Required Qualifications: • High school diploma or GED. • Minimum of three (3) years of end-to-end telecommunications support experience in a technical operations environment. • Advanced knowledge of network topology. • Advanced knowledge of internet routing protocols (OSPF, BGP, etc.). • Advanced knowledge of VOIP technologies (SIP, TDM, etc.). • Advanced knowledge of routers, switches, and IP routing/switching. • Advanced knowledge of data networking architectures and IP protocols, including Voice, Video, OSI 7-layer model, TCP/IP, Optical Networking, and general data networking. • Ability to read and interpret network diagrams and perform fault analysis. • Advanced troubleshooting skills using tools such as nslookup, ping, traceroute, ipstat, tcpdump, curl, log analysis, Remedy, etc. • Advanced knowledge of TDM and Optical Transport technologies. • Knowledge of OLT/ONT, system environmental controls, pseudo wire, Ethernet, and POTS. • Ability to lead outage bridges and cross-functional teams. • Ability to collaborate effectively with cross-functional teams to resolve complex issues. • Ability to investigate, remediate, and escalate complex issues. • Strong written and verbal communication skills. • Strong organizational skills and excellent time-management and prioritization abilities. •

Created: 2026-03-10