Sr Platform Engineer (IC2)

Type of Service - Contingent Workforce - Technology Job Title - Sr Platform Engineer (IC2) Job Description Job Summary: We are seeking a Voice Analyst with experience supporting the testing and validation of contact center systems, including voice platforms, IVRs, and CCaaS solutions like NiceCX One. This role will assist in analyzing system performance, validating integrations with CRM systems, and helping ensure smooth operation across various components of the contact center environment. The analyst will work closely with telephony engineers, and cross-functional stakeholders to ensure quality and reliability of customer experience systems. Key Responsibilities: Support quality assurance activities for contact center solutions, including IVR, voice routing, call recording, and CRM integrations. Assist in executing load and performance test plans for NiceCX One and related infrastructure. Analyze test data and logs to identify patterns, bottlenecks, and inconsistencies. Participate in validation of call flows, agent experiences, and system responses under simulated load. Collaborate with telephony and other teams to document issues and assist with troubleshooting. Perform regression, integration, and exploratory testing to support new feature releases and platform upgrades. Maintain test documentation including test cases, test results, and issue tracking reports. Participate in test planning and release readiness reviews. Required Skills & Experience: 3+ years of experience in QA or Systems Analysis roles in contact center or telecommunications environments. Working knowledge of voice technologies and call center workflows (e.g., IVRs, ACD, call recording). Exposure to platforms like NiceCX One or similar CCaaS environments. Basic understanding of contact center protocols (SIP, RTP) and CRM integrations. Proficiency in analyzing logs, dashboards, or monitoring data to support root cause identification. Familiarity with QA tools (e.g., JIRA, JMeter, LoadRunner, or Cyara) and test documentation processes. Strong communication skills and ability to collaborate across technical and non-technical teams. ADDITIONAL INFORMATION Position is Hybrd, onsite days required: Tuesday, Wednesday, Thursday Candidates must be located within 50 miles of OneMain corporate offices: Baltimore MD, Evansville IN, Charlotte NC, Fort Worth TX, Irving TX, or Wilmington DE Potential for extension or conversion to FTE Skill/Experience/Education Mandatory Skills • Experience working within Agile teams or DevOps environments. • Basic scripting knowledge (e.g., Python, JavaScript) for data validation or automation tasks. • Exposure to cloud-based contact center systems and tools. • NiceCX One training or certification is a plus. • Graduate in computer science. Located within 50 miles of OneMain corporate offices: Baltimore MD, Evansville IN, Charlotte NC, Fort Worth TX, Irving TX, Wilmington DE Desired Skills -- Skill Matrix Search Skill Name Level (1-5, 5 being the highest) 1 2 3 4 5 Years Mandatory(Yes/No) Job Description Contact Center QA and Testing 4-5 Years No Additional Requirements No records found By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.

Created: 2026-03-10