Sr. Manager, Performance Improvement

This position requires three days per week in office (Tues/Wed/Thurs) at either: 100 Church Street, NYC or 1101 Greenwood, Lake Mary, FL.Duties & Responsibilities: Identify, prioritize, and sponsor high-impact performance improvement initiatives Develop business cases including financial modeling, ROI analysis, and value realization plans Lead cross-functional teams through end-to-end improvement initiatives, applying structured methodologies and driving creative solutions through workflow optimization, automation, and AI-enabled capabilities to deliver sustainable, measurable outcomes Drive change management efforts to ensure successful adoption, stakeholder engagement, and long-term sustainability of process improvements Build organizational capability by coaching, mentoring, and training teams in performance improvement tools, data-driven decision-making, and continuous improvement principles Partner with executive sponsors and operational leaders to align initiatives with enterprise strategy, regulatory requirements, and organizational priorities Monitor assigned initiatives, acting with urgency to address risks, drive change, and ensure timely achievement of measurable outcomes Demonstrate agility in navigating evolving priorities, with the ability to adapt quickly. Perform other duties as necessary or assigned Minimum Qualifications: Bachelors degree from an accredited institution or equivalent work experience HS Diploma or GED from an accredited institution Experience leading complex process improvement initiatives Experience managing staff and cross-functional teams Experience working with data sets and/or Microsoft Excel modeling Experience utilizing valuation and impact analysis methodologies Experience using workflow diagramming applications to document business processes Preferred Qualifications: Masters degree from an accredited institution Experience designing and implementing generative AI solutions, including prompt engineering, structured AI workflow architecture, customization of GPT-based tools, and integration of enterprise AI capabilities into operational business processes Knowledge of Department of Health (DOH) and Center for Medicare & Medicaid Services (CMS) regulations Black Belt certification in Lean Six Sigma, Certified Professional in Healthcare Quality (CPHQ), or equivalent certification in process improvement and quality methodologies. Industry work experience in healthcare such as managed or long-term care, insurance, government or other healthcare agency Experience working with one or more Medicaid managed care plan products Compliance & Regulatory Responsibilities: N/ALicense/Certification: N/AWE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Created: 2026-03-10