Technology Process Improvement Specialist

TECHNOLOGY PROCESS IMPROVEMENT SPECIALIST WHAT OPPORTUNITIES AWAIT YOU? Join our dynamic team as a Technology Process Improvement Specialist, where you'll collaborate with various departments within Technology and Innovation (T&I). Your role will focus on assessing and refining processes using Lean Six Sigma methodologies. Your efforts will be critical in achieving Cost Transformation objectives by enhancing transparency in budgeting, ensuring efficient management of expenditures, and showcasing value to business stakeholders. WHAT WILL YOUR ROLE ENTAIL? Documenting and refining business processes - 20% Coordinating within teams to gather data on current business processes, establishing baselines, and summarizing inefficiencies - 20% Analyzing collected data to diagnose root causes of inefficiencies, guiding the prioritization of process enhancements - 20% Creating and finalizing solutions aimed at addressing identified inefficiencies, focusing on sustainable improvements and process redesign - 20% Designing, refining, and implementing key performance indicators to measure the effectiveness of solutions, including comprehensive management reporting - 15% Leading ad-hoc process analyses in response to evolving business needs - 5% WHAT QUALIFICATIONS DO YOU NEED TO THRIVE? Required Qualifications Bachelor's Degree or equivalent experience A minimum of 4 years in business process improvement Preferred Qualifications Experience within financial services is a plus Lean Six Sigma Black Belt certification is highly desirable WHAT'S IN IT FOR YOU? Compensation Starting base salary: $77,000 - $143,000 annually, depending on skills, experience, and location. This position is also eligible for bonuses and/or commissions. Benefits and Perks Comprehensive healthcare, including medical, dental, and vision coverage starting the first of the month after your start date Generous 401(k) company matching program Opportunities for career development through tuition reimbursement and internal training resources Valuable time off benefits, including vacation, sick leave, and volunteer time Supportive health and family planning benefits, including assistance with fertility, cancer, diabetes, and musculoskeletal programs Dedicated recruitment team to assist with career mobility Colleague Resource Groups for networking and community engagement ABOUT US Since our inception, we have strived to exceed the expectations of our clients, colleagues, and communities. Founded in 1954 for entrepreneurs, City National Bank continues that legacy of integrity, community involvement, and exceptional client relationships. We are part of Royal Bank of Canada, one of North America's prominent diversified financial services institutions. Learn more about our vibrant company culture. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT At City National Bank, we promote an inclusive environment where diversity fuels our strength. We are an equal opportunity employer, and we encourage all qualified candidates to apply, regardless of race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. Please note, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. Violators may face criminal penalties and civil liability. The above qualifications represent the basic requirements for consideration. Applications are accepted on an ongoing basis until the position is filled. Unless stated otherwise, in-person attendance at a designated City National location is an essential function of this job.

Created: 2026-03-10