Tier 1 Support Technician (Sat-Weds 3:00 PM-12:00 AM)

Insight Global is looking for a Tier 1 Support Technician to join a team in Atlanta, GA supporting one of the world's most notable luxury retail brands. This role will be required to sit onsite five times a week and the shift is Saturday to Wednesday 3:00 PM to 12:00 AM EST. This person will be joining the Retail Service Desk support team that is responsible for providing remote IT technical support for the boutiques and retail locations across the United States. This role requires strong technical fundamentals, excellent communication skills, and a customer-first mindset. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience - 2+ years of service desk experience - Experience providing remote support for Windows and Mac u - Experience with ServiceNow ticketing system - Proven customer service skills and communication skills Nice to Have Skills & Experience - Experience working within a retail support environment Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2026-03-10